Mariner Finance (marinerfinance.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Katie Bailey was a pleasure to work with. She was very patient, helpful and very knowledgeable as well as professional in assisting me. I would highly recommend her to anyone looking for financial assistance.
Reply from Mariner Finance2026-08-05
Robin, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
It was a wonderful experience. Tiffany was very helpful throughout the whole process .
Thank you Tiffany!
Reply from Mariner Finance2026-08-03
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Kristina, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Robin in Macon office was fantastic!! She worked all day with me and got everything done! She even led me out of Macon when she got off of work .and that meant more to me than the loan..I am right at 74 and lost as a goose in Macon..thank you Ms Robin!!
Reply from Mariner Finance2026-07-28
Mary. we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Excellent people to deal with. Made us feel at home. Angie was great to work with.
Reply from Mariner Finance2026-07-28
Glenn, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
They make you feel like you are part of a Family you walk in the door every one says Hello how are you doing today they treat you like they have known you for years. They explain how everything works for you and makes sure you understand the process well I would definitely be back if I ever need them again...
Reply from Mariner Finance2026-07-17
Jeff, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
The process was quick and simple. The loan terms were clear as day and several options which was very nice. I definitely would loan with this company again.
Reply from Mariner Finance2026-07-17
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Kaianasa, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
This place was amazing, I will definitely be using them for all my financial needs the staff are all friendly and inviting! A special shout out to Brittany for taking such great care of me and treating me like I mattered, just down to earth and easy to work with! Thank you all!
Reply from Mariner Finance2026-07-14
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Wow the problem is way to much interest 😕 I advice people to shop around for a better deal 🤝.
Reply from Mariner Finance2026-07-13
Thank you for your feedback and for stating your concerns, James. Wanted to pass along that specific interest rates are set and regulated by the state you reside in. If you have any additional questions or comments, you can contact our Customer Relations Department at (844) 338-2080.
I have had a loan with Mariner for a couple years and I recently checked all three credit bureau reports and not one of them has any payment history from Mariner Finance. I reached out to my local office and asked them about it, and I was was assured they report my payments, I went in and showed all 3 reports to the gentlemen in the office and asked why the payments aren't listed and was told he didnt have time to deal with it.
Reply from Mariner Finance2026-07-13
We appreciate your feedback, Ian, and apologize for your experience. Reporting accurate credit experience data is an essential obligation of a data furnisher under the Fair Credit Reporting Act. Mariner Finance makes accurate information available to all credit reporting agencies through an automated process each month. We are sorry to hear about your interaction at the branch and would like the opportunity to review your concerns in further detail. Please contact our Customer Relations Department at (844) 338-2080 so we may assist you and answer any questions you may have.
Exceptional Service From Aurness!My Husband and I had a wonderful experience Aurness, the Assistant branch manager at Mariner Finance We applied for a loan and AUrness made the whole entire process incredibly smooth Efficient and fast very kind and welcoming he really cared about helping us i strongly recommended him
Thanks Selena Hambrick
Reply from Mariner Finance2026-07-10
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Sorry loan company miss a couple of months they will sue and their Lawyer for the Alexandria Branch Mr Fontana won’t even tell you a court date to know how long you have to pay the balance. After paying over 2000 still owing 1000 with their crazy interest rates! Sorry company and sorry lawyer !
Reply from Mariner Finance2026-07-07
Thank you for reaching out and we appreciate your feedback. The terms of your loan, including your payment amount and due date, are prominently displayed on the signed loan agreement. While we cannot discuss the details of an individual account in a public forum, decisions regarding collection activity are made based on the specific circumstances of the account and applicable laws. We encourage you to contact our Customer Relations Department at (844) 338-2080 if you have any questions or would like to discuss your concerns further.
Dustin helped us through the process and answered all my questions without judgment. He worked with mine and my husband’s schedules to make the process quick and simple.
Reply from Mariner Finance2026-07-06
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
A GOOD PLACE TO LOAD MONEY. NICE PEOPLE HERE. YOU GET CASH FAST.
Hi everyone. The staff that works in the office are all nice people. The young man that helped me out was very good at his job. He knows what he is doing and he is very smart guy. 5 stars for him, if i could give him a tip i would. He went out of his way to help me. After i finish this loan. I will loan again from this company. They make it easy to deal with them. I was in a bind that day and there check helped me big time. No problems here. Everyone should take out a loan here.
Reply from Mariner Finance2026-07-06
Thanks for the great feedback, David! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
My experience was very good! Definitely a positive experience!
Reply from Mariner Finance2026-07-06
Thank you for your kind words, Diane. We strive to provide superior customer service and are happy to hear you were satisfied with your personal loan process. We look forward to our continuing relationship.
Nina was awesome
Taking care of 2 customers at the same time.
Thank You
She had no issues with my request
Reply from Mariner Finance2026-07-06
Thanks for your feedback Reynaldo. We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Had the worst experience in my years of doing business with this company! I will get a part-time job, to help add to my balance ; and when I get it down to at least half : I'll sell an organ if I have to to be done with it! Never again !
Reply from Mariner Finance2026-07-06
Thank you for your feedback. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not meet that expectation. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
Do not sign any documents with this horrible company! They do not tell you up front or on any documents or even on their websites that all loans will be marked as “SECURE” on your credit reports. I even asked in my initial phone consultation when the representative asked about my tv, if this was a secure loan. The representative stated it was not a secure loan. Nowhere in any document does it state “secure” loan but Mariner marked it with credit bureaus as “secure”. I now am hiring a lawyer to sue Mariner for falsely representing the loan. Do Not Sign with this company!
In response to Mariners response to my review-
NO they are NOT clearly marked!!! Absolutely no where on any of your website, Facebook , any social media, Credit Karma, NOWHERE is it stated that loans will be marked as SECURE! You scam people into secure loans. The phone conversation will be evidence in court!
Reply from Mariner Finance2026-06-29
Thank you for your feedback, Tracey. The terms of your loan are clearly and prominently displayed on the signed loan agreement during the closing process. Copies of all of these documents are made available to you at loan closing. Should you have any questions regarding your loan, please contact Mariner’s Customer Relations Department at 844-338-2080.
Thank you for your feedback, Bruce. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
