Mariner Finance (marinerfinance.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
The closing agent was professional
Joseph, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Easy procedure.............helpful people.........gave me what I needed............thank you.
William, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Ashly was very helpful and answered all my questions, made everything simple. First time I used this company, I will used them again.
Michael, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Horrible!!! No customer service whatsoever. The guy didn't know what he was doing. Took 4 days of dealing with him and numerous phone calls on my part trying to get in touch with him. Never could get thru. This is the office located in ******. I dealt with them last year and had a wonderful experience with *****. this was 9*******...he needs to find a different line of work. He doesn't know what he's doing!!!
Thank you for your feedback, Christine. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. Based on our review, it appears you have recently spoken with your serving branch location regarding your concerns If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
Ease of application. Mary was was awesome.
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
I filed my application online and got a call back from Michael. Everything was ready to go before I got to the office and the entire process in the office took just over 30 minutes. Michael was great to work with. I would recommend him to anyone needing assistance.
Edwin, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Monique was amazing super helpful explained everything in detail and got it done fast. Would definitely use them for financial needs.
Jason, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
The great and friendly attitude of everyone in the office. Carlos went to great lengths to explain what was happening and how best to prepare me for the future. I highly recommend anyone searching for some financial help to see the folks at Mariner Financial!
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
My experience was great and a quick and easy process! I would recommend Mariner Finance to everyone! Lisa was fantastic!
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Awful company. They crucify you with predatory interest rates and refuse to settle for a lesser amount if you lose your job. Satans Business so Stay Away!!!! The will sue you until you are homeless and drain you of all your blood to sell it to repay the debt. Soulless awful business.
Thank you for your feedback, Halie. Mariner attempts to qualify each applicant for the most favorable loan terms available. The executed contract clearly and prominently outlines the loan terms, such as finance charges, late fee assessment, and amount of payments, which the customer must acknowledge and sign to confirm acceptance of the loan agreement. Furthermore, interest rates are set and regulated by the state the customer resides in. If you have any further questions or concerns, please reach out to our Customer Relations Department at (844) 338-2080, so we can further assist you.
This Company has Horrible Service. DON'T TAKE A LOAN OUT? YOU WILL REGRET IT IN THE END. Responses with James Brown in the Sapulpa, Oklahoma Area was Horrible to work with. The Prepaid Checks sent out did not Disclose a 4 year pay OFF! Early Pay Off had Pre K. Agents who could Not Accept Payments. It took 40 minutes to Close this Loan. LOOK ELSEWHERE IN GETTING A LOAN.
Thank you for taking the time to share your feedback, Sandy. We regret to hear that your experience did not meet your expectations and apologize for the frustration you encountered. Mariner Finance strives to provide clear communication and quality customer service to every customer. Our “Loan by Mail” program is a direct mail loan offer extended to credit-qualified individuals and complies with all applicable state and federal regulations. As required by law, the prescreened offer clearly states that it is a loan offer and that by executing the document, the individual is entering into a contractual loan agreement with Mariner Finance. The offer also clearly outlines all loan terms and required disclosures, including repayment terms and applicable fees. If you have any additional questions, please contact our Customer Relations Department at (844) 338-2080.
For me I had a great experience with Mariner Finance. The loan process was fast, easy, and very helpful when I needed financial support quickly. The staff was professional and friendly, and I received my loan very fast. Thank you, Mariner Finance! I cannot hesitate to refer someone else's he is in need of loan.
Pillymaria, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Horrible predatory service with hidden fees and grossly inflated interest rates
We greatly appreciate your feedback, Pete. Mariner attempts to qualify each applicant for the most favorable loan terms available. The executed contract clearly and prominently outlines the loan terms, such as finance charges, late fee assessment, and amount of payments, which the customer must acknowledge and sign to confirm acceptance of the loan agreement. Furthermore, interest rates are set and regulated by the state the customer resides in. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
The application process and receiving the loan wasn't a problem at all. The problem is with the horrendous customer service that you receive when you try to make your payments. This company switched off automatic payments and allowed my account to accrue late fees and ultimately a lowered credit score. Requests to take payments were not fulfilled. The attitude from the San Antonio office manager was atrocious. She spoke to me as if she was the star of a Jerry Springer episode. Need I say more. DESPITE DISCUSSING THESE ISSUES AT LENGTH ON THE PHONE, THE REPLY BELOW STATES THEY KNOW NOTHING OF IT ALL....... Oh boy!
Thank you for bringing this matter to our attention, Marian. We sincerely apologize for the frustration you experienced regarding your account and interactions with our team. After reviewing your account, we found no late payments, no late fees, or negative reporting to the credit bureaus. However, we understand your concerns and want to ensure your questions are fully addressed. A member of our Operations Management team will contact you within the next 24–48 hours to discuss your account further. In the meantime, you are welcome to contact our Customer Relations Department for immediate assistance at (844) 338-2080.
Aida was very professional and courteous with me. She clearly explained things about the loan and the details of the loan.
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Everything was timely
Jonathan, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Mariner Finance sent me a check that I didn't request. The check was for $ 1,200.00, if you cashed the check there was a $500.40 fee added on to the loan amount that now is a $1,700.40 loan with a 35.98% annual interest rate, What a rip off.
Thank you for your feedback, Tom. You are referencing a prescreened firm offer of credit, also known as a "Loan by Mail,” which is a direct mail loan offer that complies with all applicable state and federal regulations, and is extended to credit qualified individuals. Furthermore, the disclosed interest rates are set and regulated by the consumer’s state of residence. There is clear and prominent information disclosed on the offer on how to Opt Out of receiving prescreened offers of credit from Mariner and any other company. If you would like to opt out of receiving such offers please follow those instructions. If you require further assistance please call our Customer Relations Department at (844) 338-2080 or by email at [email protected].
The customer service was very nice, I didn't mind the higher than normal interest rate because you can pay it off earlier to reduce that. I didn'like the add on products that are financed just like the loan , for example 2000 products equal an additional 4000 or more if you don't pay the loan off earlier. As I was closing the loan, the products were slid in as part of the conversation, and when I said I didn't want them , I could feel the tone in the room change, the payments did drop by 40 dollars a month as well. Although I caught it, I felt like the way it was stated was done deceptively, and there are probably plenty of people paying for products they don't need because they have other insurance that will cover their debt if an issue was to arise. Watch out for the products they are financed in your loan too.
Thank you for taking the time to share your experience. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not meet that expectation. Please be advised that all of our credit insurance and ancillary products are optional and do not affect your approval. Mariner Team Members are trained to present all qualifying products so an informed decision can be made. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 STARS ALL THE WAY! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I was in need of a $5,000 loan, and LendingTree referred me to Mariner Finance. I had not heard of the company before, but because I truly needed financial assistance, I decided to give them a call — and I am so thankful that I did! From the very beginning of the phone call until the moment I walked out with my direct deposit funding, my experience was absolutely AMAZING. Branch Manager Natalie Caceres, along with Claudia Jimenez who finalized and completed my loan process, were professional, knowledgeable, patient, welcoming, and truly a delight to work with. They made me feel comfortable, respected, and valued throughout the entire process. The loan process was smooth, efficient, and straightforward. The terms were explained clearly and were very easy to understand, and the payment options were convenient and manageable. In today’s world, it is rare to find customer service that genuinely makes you feel cared for — but Natalie, Claudia, and the entire Mariner Finance team exceeded my expectations. I would highly recommend Mariner Finance to anyone seeking financial assistance or loan services. Thank you forevermore to Ms. Natalie and the entire team for your kindness, professionalism, and outstanding customer service! ❣️
Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Bryce Adams made the process easy and explained everything. He even stayed late to finish the loan closing.
Mike, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
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