Mariner Finance (marinerfinance.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Audrey was so nice to us, Very polite.Explained everything to where we understood it all. Id recommend Mariner Finance to everybody. Thank You!
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Absolutely the most crooked people in the finance business Did a application and then after 2 days, the approve it and with in 2 hours, the reject it. I had a loan with them 2 months prior that I paid off with them. Yes I had a old account that was included in a bankruptcy from years before before I had a loan with them after that that I paid off and then get done like this. The worst experience ever and do nit do business with mariner finance. I would do a payday loan before I will go through them. They are horrible and treat you like cray and Noone know anything there.
Thank you for taking the time to share your experience, Jeffery. We are committed to delivering excellent service and regret that we did not meet your expectations. At Mariner, we thoroughly review each application to ensure applicants receive the best possible loan terms. You will receive an adverse action notice within 30 days, which will outline the factors that impacted your credit decision. Should you have any questions or wish to request a written statement with specific reasons for this decision, please contact our Customer Relations Department at (844) 338-2080 or [email protected].
Aaron was amazing from the beginning to the end of the process. He was professional, knowledgeable, courteous, polite and informative. He deserves 10 stars
Ann, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
They were friendly and made the process non-complicated and I appreciate their patience.
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Very disappointed in this place the people at my local branch all nice when you get the loan but when you call for help or Information they are rude and take forever to call back .The interest is so sky high you'll never get it paid off *** do not go there
Thank you for your feedback, Sheila. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. In regard to the disclosed interest rates, they are set and regulated by the state in which the loan is funded. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.
I have never been so mad and frustrated with Mariner finace.ive been a customer for a long time and have loaned and paid back EVERY LOAN.yesterday I called and gave all my information to one of your loan people(and that’s being nice) he told me I was approved.went to the office and was denied for a loan AFTER I WAS TOLD THE UNDERWRITER APPROVED ME.sat there for over an hour and got denied.i will NEVER try for another loan with you….bad service to tell someone one thing,have then wait and be denied.waste of my time…..
Thank you for your feedback, Staci. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. Mariner attempts to qualify each applicant for the most favorable loan terms available. There are many factors contribute to a credit decision. For example, creditworthiness, verified income, and any past and present debts the applicant may have can all affect the outcome of an application and/or the loan amount. You will receive an Adverse Action letter within the next 30 days showing the application decision If you have any further questions you can contact our Customer Relations Department at (844) 338-2080.
Rochelle, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
DeAngel was such a great help with getting my loan. She goes over and beyond to help her customers. From the first interaction to the last. Very rare trait these days! Absolutely wonderful!
Kelly, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Nikki was excellent! She was very professional and I was very impressed with her ability to make my loan application go smoothly! I highly recommend her and Mariner Finance!
Tony, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
I was so impressed with how helpful everyone was and the amount of the loan that I qualified for. I would give them a 10 star rating if I could.
Jacqueline, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Well Patricia was a great person to work with on this loan to say the least she took the time I needed to secure the loan, will do business with you in the future 😀
Daniel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Location by firehouse sub in North lake area by the mall I'm giving it a one only because first I was approved and then I waited all day about 3 hours until it was time for them to close for them to tell me that something is wrong with my check stub saying I didn't make the amount that it says that I gave them the amount the day before over the phone they asked me how much do I make every two weeks I gave them the amount I told them I didn't know how much but it was between the amount that I gave them before the taxes are taken out but it comes 4:59 after I had to be going to pick up my kids but they said then on top of that my credit score went all the way down a hard pull on my credit if I know that was going to happen I'm thinking to myself that I'm a approved so okay I'm going to be walking out the door soon with what I came for but they had me waiting around I guess the young lady that was taken care of me was in training which I enjoyed talking to her but her manager comes in the door saying something about a check so I really didn't understand what he was saying because it was given attitude for what reason I don't know so I was just ready to go before I go off I already didn't want to do the loan but I needed it for my son's graduation because I didn't want to do a loan give them my information and already had fraud issues on my cards and stuff that made my credit go down because people using my information now now I don't waste my time what's really pissing me off is that I did application online then I came in I shouldn't have to do a lot of stuff if I got information it shouldn't it's right there in the computer that shows all my information so why is I'm waiting about 3 hours and filling out information then told that the reason why I was all the way approved it's because the amount I make but they seen the information online they seem the check stubs in their face so that's the reason I'm giving it a one not because of the lady that was helping me cuz she was doing she was learning apparently is the manager that came in with the attitude at the end like y'all just waste my time like I done something wrong like I lied about something on my application which I didn't I went by what they asked me on the phone about how much I made which is accurate
We appreciate you taking the time to post about your experience, Yvonne. We strive to provide exceptional service and apologize that your recent interaction did not meet those expectations. Mariner attempts to qualify each applicant for the most favorable loan terms available and an offer is subject to change based on changes in the application amount, available collateral, and applicant qualifications – including the applicant’s credit profile and ability to successfully complete all verification requirements. If you have any further questions or concerns, please reach out to our Customer Relations Department at (844) 338-2080.
JESSICA the branch manager was very professional and was very helpful
Denarrio, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Nick made the process easy to understand and not stressful. I would recommend Mariners.
We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
I called to inform you about the death of my husband. I was inquiring about lowering my payment since my income has been halved. Mia talks really fast and I didn’t understand that she was rewriting the loan which made the total of the loan go over the original amount we borrowed. She had to use 3 computers and call tech help and finally after over 45 minutes I was out. I didn’t realize what happened until I got home and saw the welcome email and the total amount of the loan. I didn’t get copies for some reason. I called her and said I wanted to go back to the original loan and she was obviously very defensive about it stating that she explained everything to m. I beg to differ. She must get a commission for new loans because when I went back to the office she was RUDE. The day before she was all smiles and giggles. She told me (and my daughter) to sit down by the window; she wouldn’t make eye contact. She called me up twice and told me to sit back down. She didn’t say hello, goodbye. One could tell that she was mad. I wanted to to continue with the original loan that carried a balance of about $4000; not start over at &5k plus at an unbelievable, extremely high interest rate. I will do my best to pay this off asap because I want nothing to do with your company after those two schizo encounters. I am a 78 year old grieving widow who is not stupid enough to fall for fast talking, incoherent babble.
We greatly appreciate your feedback, Ray. Our condolences go out to you and your family. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. If you are not satisfied with your loan, Mariner has a 15 Day Satisfaction Guarantee on all loans. Any proceeds received during the loan must be repaid in certified funds, and a loan cancellation form must be completed. If you have any further questions or would like to discuss further, please call our Customer Relations Department at (844) 338-2080.
They were very helpful moving things along at a fast pace. I would do business with them again.
Karen, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Very nice people working and they work w us to get car loan
Lisa, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
They gladly gave me a loan. It's taken out of my checking account automatically. They can send me letters saying I've been pre-approved for a loan, BUT to date I have not received anything in the regular mail or by email telling me what is owed on my loan or a monthly statement. Tried to set up an online account with them and all I get is a run around. When my loan is finally paid off I'm done with this company.
We greatly appreciate your feedback, Kloe. At this time, Mariner Finance does not offer mailed monthly billing statements. To provide customers with timely information, we send payment reminders via email and/or text 5 days before the payment due date. By visiting http://www.marinerfinance.com , our customers can create an online account, make payments, and view loan information and transactions with ease. If you are experiencing difficulties registering or logging into our Customer Account Center, please contact Mariner’s Online Support Team at (844) 306-7300, Option 2. If you have any other questions or concerns, please call our Customer Relations Department at (844) 338-2080.
They contacted me and went through the payment process very professional
Emilio, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
Tracy was so great and helpful. I will be recommending her to my family and friends . She was also friendly and welcoming.
We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.
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