Lies, Untrustworthy, Fraud
I am helping my spouse send money to Colombia for a home purchase and Felix Pago has failed to refund me the second Envío. The first one was successful after multiple delays and now that I sent a second payment they lock me out of my account and WhatsApp sends the same message and no agent will help me. It’s all automated.. I have proof that they lied that the transaction was submitted and that I was already verified and the money was released and a few days later they said they needed more information. They lie, they won’t get back to me to send back the $2,000 usd back into my account. This company is not worth the hassle. They don’t have a call center. Stay far away from Felix Pago. I will never recommend this company to anyone ever again. If I don’t get a response to resolve in 24 hours I will take legal action with my bank against Felix Pago.