They came through for us!
My wife and I planned a Viking ocean cruise to celebrate our 80th birthdays, but my wife's health deteriorated before the trip so we made a claim. The good news is that Tin Leg approved the claim for the total amount we were out after canceling the trip. The claim process was at times tedious and, like others, it seemed to me that I was asked for the same documentation more than once. What I found most annoying was getting emails from someone who would say, for example, "I have reviewed your payments..." but they were never signed. No name was given. So you were always dealing with the anonymous "Tin Leg Claims Team." But, bottom line, they came through for us. We had a good experience.