Improve response times!
I have been quite disappointed with my experience. The website feels outdated and difficult to navigate. I was previously a member through my former employer, but though I have since left the company, I am still being charged — despite having no access to my account. It should not be this difficult to resolve. The response time of up to three days is far too long, and getting in touch with someone has proven surprisingly challenging. I contacted my bank to block the payment, which they did, yet the charge appeared again the following month as a subscription. This really ought to be looked into. Overall, I expect clearer communication and swifter support. If a person leaves a company, it is only reasonable that they should no longer be billed.