NO CUSTOMER SUPPORT!
Part 2 of my order that needed to go to Ibiza. Its still in China and I placed the order on 12-11-2025. I have been emailing them (59 emails in total) about this order. 80% of the emails start with 'We sincerely apologize for the inconvenience caused' but they never come with solving this problem. We talked/mailed about 'delay compensation' were the customer support told how the policy works, after 5/6 emails they said: Hello friend, I sincerely apologize for the error and must clarify that orders shipped to remote areas via China Post are not eligible for our delay compensation policy. Thank you for your understanding. Best regards Why don't you address this immediately instead of emailing 5/6 times.... I told them and I got the response: PODpartner team Dec 16, 2025, 10:29 AM (5 days ago) to me Hello friend, We sincerely apologize for the inconvenience caused. Since the order was returned due to unavoidable circumstances related to customs inspection, this situation does not qualify for our delay compensation policy. We appreciate your understanding. Page: delay-compensation-policy image.png Best regards Ever since Im still waiting for the order... It's almost end of the year and no solution is offered.