Ordered online on 11/11/25
Ordered online on 11/11/25, was instock & to be delivered in 4-12 days. It's 12/8/25 & have called (only can leave voicemail), emailed & tried the chat (sat for an hour twice no NO chat response). Just want status on if it IS going to ship - think we need to cancel but not sure how to do that either. Very disappointing with a non-working fireplace!