Customer service standout!
One standout thing about Firmoo is the customer service and experience. Any time ive ever had an issue with any pair of glasses (ive been buying here for about 8 years now) they have always fixed the issue quickly and been very responsive. I even had a pair of glasses that broke maybe 5 or 6 months after i got them and they just asked for some photos before sending me a brand new pair, free of charge. Another time one pair came with a coating that wrinkled when i tried to heat them with a hairdryer to adjust the frame, and again they were replaced for free. This last issue was actually with the mail carrier (yuntrack) has basically held my glasses hostage for over a week, and after talking to customer service they assured they were contacting yuntrack to get the glasses moving- but after 3 more days of no movement i messaged again and they said they were going to ship a new pair with expedited shipping, AGAIN free of charge even though i offered to pay to expedite the. My original projected delivery date is still 5 days away and they still offered to do this. I really like firmoo as a company and all the styles they offer, but having prompt and competent customer service reps is a huge plus. Firmoo has made getting glasses not only affordable, but an enjoyable experience as well.