Non-responsive customer service
I ordered an item on 11/20 and should've recieved within 2-5 business days. Giving some room for Thanksgiving, I waited and contacted after 10 business days via email. No response. I recieved an email to rate the item. I responded that I hadn't yet recieved my order. I sent a dm to the IG page. No response. Emailed again on Monday, 12/8. I have not received a response. There is no tracking other than through the shop app and that has no useful or tracking information. I was hoping to use the item on 12/11. Very disappointed.