Don't waste your time, money, or your sanity.
I would give them a zero if I could. I have spent a lot of money, I'm talking a couple grand, on items from this company. I have only ever returned 2 items from all those purchases. I asked specifically for them to be place back onto my bank card that I ordered the items from. They put both items on a gift card. They refuse to fix the problem. I have spoke to at least 3 different people. Also, the 2 items i returned, were from the same original order. They were sent back, TOGETHER, in the same box, at the same time, from the same UPS store. However, it took a few days for 1 return and over a week and a half for the other to be returned. Both to gift cards. Now they refuse to fix the problem even though it is their fault. They told me it is an issue with the bank. I will never spend money at this company EVER AGAIN. Gift cards can be cancelled out. The money COULD BE credited to my bank account. They refuse to make THEIR WRONG, RIGHT. Customer service was NO help. I ask to have a number for a higher up, they gave the number to me and then ended the chat. They said nothing else in the chat, just ended it. Thats fine. I'll make sure people know how shady their practices are and how unhelpful their staff are. This return is over $80, from an order that was almost $350. I'll make sure that everyone I know, does not buy from them, especiallysince this is how they treat customers who have purchased so many different items from them. I will also contact the BBB and my lawyer. Save your money, your time, and most importantly, your sanity. Buy from your teams local shop if you must. Just don't deal with these people. Also, by the looks of it, this seems to be a problem with multiple people who have posted reviews on many different review sites. This isn't just one bad experience with one bad review. Overall, not a company worth my money.