rediculous order experience
Placed an order that went wrong because I logged in with my yahoo account, because that was an option, and this confused them. They called me 3x to verify information for a under 1000 purchase, ultimately asking for me to email them a picture of my photo ID. This was after payment was processed. I refused for security reasons and asked for the order to be cancelled. Several weeks later, I'm wondering why I haven't gotten a refund. I'd called a couple of times with meh results. I called again, 4th time, this time choosing the "VIP" agent. She needed me to explain the situation, saying that my order was credited the same day I asked for it to be cancelled. She said itd take an hour to hear back from the finance dept. She asked me if I called my bank, which is frankly a rediculous request. I have online banking for 30 years, why would i CALL MY BANK? I do a chargeback request with my bank. Next day, miraculously, I get a refund from BOLD.