BOLD Precious Metals

Easy to navigate the website and see…

Easy to navigate the website and see all my options. I was kept well informed of my order and it arrived exactly when i was told it would.

Perseverance

Another order arriving in 3-4 days 😊 So much better than the 6-7 days ... one happy camper I am 😊

Shipping is slow but the prices totally…

Shipping is slow but the prices totally make up for it. Very good experience.

Easy-to-use

Communication is a wonderful tool...

This is my 5th order I have received in 3 or 4 days. Much better than the 6 to 7 day shipping time. Could never figure out why it took 6 to 7 days to go just 900 miles. So I put my thinking cap on and started researching. Then after working with USPS Advantage customer service, along with Bolds excellent customer service and shipping department team, a few minor procedures were changed that cut shipping time down from 6 to 7 days to 3 to 4 days....usually it is 3 days unless there is a holiday involved, then it's 4 days... I'm a very happy 😊 stacker now 👍

Jonathan TharpUnited States · 4 reviews · Verified · Experienced 2026-07-02 · Posted 2026-07-10

Competivitve prices at Bold

From their website Bold Metals has the most competitive pricing and easy ordering.

Always great communication on all steps…

Always great communication on all steps of the transaction.

Shopping Experience

Item is as listed Received in less than a week Highly recommend Shopping made easy

Ordering problem

Trying to order online and it got frustrating when the website had a problem which took some time. Then I found out that I would have to pay by mail.

Working together for improvement for all

What makes a great experience is doing business with a Great Company! Bold Precious Metals is that Company. Because they have the Greatest customer service team I have ever had the pleasure working with. I've been doing business with BPM for well over 1-1/2 years now, I average 2 orders a month. I don't have any pricing issues, because BPM has the best prices! Period, no question about it. I don't need to worry about packaging, because every order I have received was packaged to prevent any damage. The only issue I've really had, has been trying to figure out why my orders take 6 to 7 days, from the day it was shipped to the day I receive it, and Bold Precious Metals is only 900 miles away. The shipping time is mind boggling to say the least. Now, this is where Bold's customer service team shines like a new Silver Dollar. 😍... I am retired, 70 years old and spent most of my career in Procurement and Logistics. So being the type of person I am, I started gathering information and researching USPS's Ground Advantage Shipping service, before calling Bold's customer service team. It was about 2 months ago that I first contacted them and through good communication, working together, shipping time has dramatically improved the shipping time from 6 to 7 days down to 3 to 4 days, depending on the day of the week it ships and not counting bad weather conditions. No one party is to blame, every system or procedure has room for improvement and the bottom line is the ability to constructively to work together to make things better for all. I can't thank Bold's Customer Service Team enough for doing the great work they do, and with them being a half a world away, is definitely a great milestone. Thank you, Thomas 🙂

My last 3 orders have arrived in 5 days…

My last 3 orders have arrived in 5 days or less. The first two of the 3 was in 4 days. That itself is a 100% improvement 👏 👌. For the longest time I couldn't understand why it took, 7 days to travel 900 miles. For me that was ridiculous. After some research and working with the customer service team, I believe we are on the right track... Thing's may not always go 100% perfect, and I know that Bold is working diligently to constantly improve. And for that is why I continue to buy from Bold Precious Metals. It has been over 1-1/2 years now since I started buying from Bold, and I will continue to do so because they have the best prices and a very large assortment of product to choose from. Nobody beats Bold and I will argue that point with anyone. I am hoping to see Goldbacks as a new item in the future, particularly Idaho Goldbacks, for I will be moving there in the near future. I am giving a special shout-out to the customer team, they are best I've have ever dealt with any company. They shine like a new coin 😊 Thank you and keep up the great work 👍

Excellent customer service

Excellent customer service. Super fast shipping!!!

I placed a small order for peace of…

I placed a small order for peace of mind. It was delivered on time and in excellent condition. I have already placed a much larger order. I’m looking forward to using Bold Precision Metals on a regular basis. As far as I’m concerned, a FIVE STAR JOB!

Had no problems ordering and was…

Had no problems ordering and was delivered on time.

Seller does not submit insurance claims when appropriate

10oz silver coin reported by USPS as “delivered”. I provided seller a USPS signed and stamped letterhead letter saying USPS tracking was incorrectly logged in and, since insurance was purchased, sender/seller should initiate an insurance claim. Seller REFUSED to do this. Clearly seller got my $980 and there was no incentive for them to submit a claim. I had to turn this over to USPS and federal investigators but not expecting anything there either.

Disappointed with payment options

I've purchased silver bullion with several other online platforms and every one offered an e-check option whereas you require a paper check for 1st time purchasers. This is inconvenient, but required to avoid the approx $90 in fees to use a credit card. I'm struggling to understand how a paper check is more secure, but maybe consider accepting a photo of the front and back of the check and/or an ID instead.

Product description was spot on

Product description was spot on, the condition was excellent, the shipment arrived in a timely fashion. I am extremely satisfied.

Order cancelled, trust lost.

I have placed orders with you in the past and had great experiences. I placed an order this time, and supposedly the price was listed in error, so my order was cancelled. Had the price been listed in error in a way that benefited your company I doubt the order would have been cancelled. Regardless, if the price was listed incorrectly or not you should honor the purchase I made. I am planning on sharing this experience with a coin collecting group with over 250 members, so they will also think twice before ordering with you in the future.

I've purchased from BOLD many times

I've purchased from BOLD many times. Each time as good as the last. Never had any issues whatsoever.

BOLD is very good about communicating…

BOLD is very good about communicating to their customers if they’re might be a delay in shipping etc. BOLD has top notch silver and gold at competitive prices.