Extremely out of touch support.
Ordered three items. Got one tracking number. Naturally I think all three is in the same package. Got my package, and it only included two items. Naturally I thought they missed one of them and wrote to their support for help telling them I missed the one item. Their reply is -"We are sorry you are considering a return". What? Uhm... No I am not, I clearly needed help with a missing item and not a return? Guessing my mail was replied by an AI assistant, so I replied to the AI that I am not considering a return and would like my email to be read by a human. Two days later, my third item arrives in a separate package, so all good, and I drop my case not expecting/needing a resolution from support. Five days later I do get a reply from their support anyway, stating that -"Oh you are not considering a return? Good, then I have solved your case and can close it." Really? You solved it? How disconnected from actually reading my initial issue are you? AI at work again? On top of all this it took 3 weeks for the items to be delivered. Atleast they sent out an apology for it taking so long. Probably AI generated as well, tho. 2 stars instead of 1 because I actually got my items in the end. However, I will not be a returning customer.