IMPOSSIBLE customer service
I ordered Christmas Cards from snapfish and paid extra for the “printed return address” feature. I figured it would save me a lot of time with that many cards. They arrived with BLANK envelopes; no return addresses. I tried requesting my money back for that feature. There is no phone number, so you have to use the “live chat” feature. However, due to the holidays and “high customer volume,” every time I try to get on the live chat, it tells me that I am at least number 100 in the queue. If your phone goes into sleep mode or you switch tabs at all, it kicks you out of your place and starts you at the end of the “queue” again. Same thing with a desktop. I tried for 4 days to get through, but unless you can literally sit there with the screen open for 2 hours and not change tabs or let it sleep, you will never get to talk to someone.