Their shipping is the worst
Their shipping is the worst. If you need an item in a hurry, go somewhere else, because they're definitely not in any hurry. They lost my order originally, and I discover it several days later when I logged on to check the status. I had bought a plow kit, part of it shipped from Kentucky, and part from Utah. One of the two packages in the shipment from Utah, the actual plow blade, still hasn't arrived and is out there somewhere traveling around the Midwest. I had a similar experience with their service and shipping several year ago when I bought a set of wheels and tires.