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Is Rocky Mountain ATV/MC legit?
Rocky Mountain ATV/MC (www.rockymountainatvmc.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-09-06.
I ordered a Tusk wheel. It comes with wheel spacers. The wheel spacers they gave me where incorrect. One was about a half inch to small causing the wheel to rock back and forth when mounted the the forks. I let the warranty dept know and sent them a picture of the spacers shown next to the stock ones so they could see the size difference. They keep telling that the ones that come on the Tusk wheels are correct. They checked their inventory and the spacers one the Tusk wheels and correct! Ha. I can't beleive what I'm hearing here. The ones they sent are wrong. I dont care what their inventory shows. This makes no sense at all.
Do they have 14 year old kids running their warranty dept with zero life experience? We have been going round and round for days now. Somebody help!!!
I placed an order and then received a call from customer service stating that they wanted to charge my credit card some nominal amount. I would tell them the amount so they could verify it was me. That is what scammers do so that your credit card company does not question a second charge from the vendor.
I told them no and to cancel my order if they could not charge me the correct amount. The representitive said the order was cancelled. I checked my order status and it showed cancelled. But Rocky Mountain atv charged my credit card for the full amount the next day. I called and they processed a credit.
Stay away from them. They are scammers who are trying to steal from you.
Their reply did not address why they charged my credit card the day after my order was cancelled. What legitiamate company does that? If they are using a scammers trick of charging a small amount to your credit card to “verify” that it is you and then charging a larger amount to avoid the scrutiny the credit card company, YOU ARE A SCAMMER
Reply from Rocky Mountain ATV/MC2026-09-03
Hi Tom!
Thank you for taking the time to leave us a review. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.
Rocky Mountain ATV/MC has apparently decided that once they hand your package to a shipping company, the customer is on their own. When there is a shipping problem, their solution seems to be to pass the buck to the carrier and tell the customer to wait while they conduct an investigation or even more comical file a police report. That may be convenient for Rocky Mountain, but it isn’t customer service. I paid Rocky Mountain ATV/MC for a product—not the shipping company—and I expect Rocky Mountain to take responsibility for getting what I paid for into my hands. Recent customer reviews describe remarkably similar experiences with lost packages, damaged shipments, and customer service simply telling them to wait for the carrier.
What’s especially frustrating is that Rocky Mountain gets your money immediately, but when their shipping process fails, apparently the customer gets to absorb the inconvenience while Rocky Mountain points at the carrier and washes its hands of the problem. A company that wants to call itself a leader in the motorcycle industry should be taking ownership of shipping problems rather than making the customer chase the shipper. I don’t care which carrier they use or what happened after the package left their warehouse—I bought it from Rocky Mountain ATV/MC, and I expect Rocky Mountain to make sure I receive it. That’s what taking care of your customers means.
Reply from Rocky Mountain ATV/MC2026-09-01
Hello Stephen,
We appreciate you taking the time to leave us a review. We are very sorry to hear there was an issue with getting your order delivered. When this occurs, we do have to file an investigation with the carrier to first, locate the package and then take necessary steps to get your package to you in the quickest way possible. However, I took a look further into this and do show you order was delivered on 8/31/2026. If you need further assistance, please contact us and we can help you further.
Thank you so much!
After experiencing a bad situation with a product i had purchased from Rocky mountain atv. I reached out to the warranty team. being unsure of the outcome, i started to order parts to get my motorcycle back up and running. After they ran some tests and inquired about the circumstances around that incident. I wasn’t sure what the outcome would be. After a few days, I was contacted by the Warranty department. not only were they going to make good all of the damaged parts, but they also reimbursed me for the parts that I purchased to get my motorcycle back up and running.before they had let me know what their decision was.
I must say i am very impressed with Rocky mountain atv’s customer support team and Warranty department
Poor description on product
Super difficult return ….
Not helpful at all on chat
Don’t really care if you’re happy with them or not……
I think they got 2 big 2 fast …no one cares
Reply from Rocky Mountain ATV/MC2026-08-20
Hi David,
Thank you for taking the time to leave us a review. We are so sorry to hear about your experience with us. I'd love to look more into this and see how we can help you further. Could you please email [email protected] with your order number? Once we have that, we will be able to assist you further.
Thank you!
Earlier this year I spent $700+ on TWO (2) Dunlop Trailmax Mission Tires from this company. Premium tires, ridiculous price. These tires were purchased for a road trip from my home south of Houston, Texas to Tennessee and North Carolina in the Smoky Mountains. In July I unwrapped the tires and mounted them, and August 1st left on the road trip. I made it about 1000 miles of my 4500 mile trip and the rear tire deflated while I was riding at highway speed . I was lucky to not have a fatal accident. The split in the rear tire was odd. Very large split that traveled long ways in the bottom of the tread around the tread blocks. This was not a puncture; the inside of the tire wasn't penetrated. It was some sort of void that separated. I had a shop in Lewisville, TN install another tire and they agreed it was a flaw, not a puncture. WHEN I GOT HOME, I contacted RM ATV/MC where I was directed to the warranty department and put in contact with an apathetic female child named Camryn H. I looked this kid up, she's a female dirt racer in her early 20s. I wondered why she was so utterly indifferent in helping. Now I know. I gave her all of the information I had and her immediate response was- "We can't help you." I objected, jumped through hoops, sent dozen of emails all over, got photos of the tire that was left behind in TN and emailed them to the warranty department here. Want to know what happened? Camryn went on break at noon Friday Central time and I didn't hear back from her until Monday afternoon. Her question? She wanted photos of the tire failure. The photos she already had, but was too lazy to even look at! I told her SHE HAD THE PHOTOS.... and in less than 30 minutes she sent me another message telling me the WARRANTY HAD BEEN DENIED. I cannot explain how livid I was. This company and its customer service is complete garbage. $380 for a tire made in INDONESIA that failed and could have killed me... and these crooks refuse to even consider a refund. Denied. I will never do business with them again. I informed them I'm going to file with the BBB. Ridiculous!
Edit: After giving up on these people and filing with the BBB, they suddenly changed their story to "We are providing you with a refund.".. The young women in the warranty department that I had been dealing with too an attitude with me right off the bat and had decided she was going to deny the warranty. When I asked her repeatedly to let me speak to her supervisor she told me NO. Every time we spoke, she found a different reason to tell me no... NOW the story has shifted from "NO." To... "we are providing you with a refund even though the manufacturer denied your claim." Liars. Why would Dunlop deny a legitimate claim? It's not like I was trying to scam them.. I just wanted a refund for a faulty tire. These people are exceedingly dishonest. It's beyond me why adults wourun a business this way.
Reply from Rocky Mountain ATV/MC2026-08-20
Hi Allen,
We appreciate you taking the time to leave us a review. We are very sorry to hear that your claim was denied and with the service you received. Looking further into this, it looks like the tire manufacture denied the warranty claim. With some manufacturers, claims are done through them and we have to follow their guidelines. However, our management team has reviewed this case and we have issued a full refund for the tire on 8/18/2026. Please be advised, the refund can take a few business days to show back on to your account. However, if you have any questions about this, please feel free to contact us and we can assist you further. Thank you again for your time and feedback!
The Tusk adjustable lift stand just a bit taller than I thought!
The Tusk adjustable lift stand bought with coupon did not fit under my bike by 1/4". Thought it would be EZ return as I just received it, and it wasn't cheap despite getting a $25 gift card. Nope, $18.65 return fee. Nowhere on the ad did there state a collapsed height. I'm 81 years old and thought this might help me raise the bike for chain cleaning. I'll just keep it under the wife's wheel chair for minor adjustments.
Reply from Rocky Mountain ATV/MC2026-08-13
Hello,
Thank you for taking the time to leave us a review! We are very sorry to hear the Tusk Adjustable lift stand did not work with your bike. As long as the product is still in new and used condition and within the return time frame window, we can accept the return however you would have to purchase a return label to ship it back. I have also sent this over to our team to see if we can add more information about the stand to our site. I'd also like to look further into this for you. Could you please email your order information to [email protected]? Once we have that, we will be able to assist you further. We appreciate your time and feedback!
They dropped the ball on there OEM website they have a diagram / Schematics showing for the Yamaha Raptor 700R Cap, Key and diagram shows CAP & KEY. I only received the Cap no key. Why not put Cap alone or Cap No Key included. Very Misleading and they don't want to refund me. When all I wanted was to purchase OEM. I could have bought a whole NEW electrical ignition harness with 2 rubber caps and 2 keys on Amazon for $10. Whatever you do don't purchase this item you will only get the rubber cap NO KEY.
Reply from Rocky Mountain ATV/MC2026-08-13
Hello Raul,
We appreciate you taking the time to leave us a review! We are so sorry to hear about this happening with an OEM part we offer. I took a look further into this for you and do understand your frustrations. I have sent this over to our web team to see if this is something we can update on our end. However, I do show we have issued a full refund for the part which you should receive within a few business days.
Thank you!
The last few orders have been absolutely terrible! Missing items, lost packages and customer service stating they have no control and unwillingness to help. Been ordering through Revzilla, Motorsport and others and have been problem free. A few years ago they were great but right now every order always has an issue.
Reply from Rocky Mountain ATV/MC2026-07-31
Hello Robert,
We appreciate you taking the time to leave us a review! We are so sorry to hear that you have had issues with your last few orders. From what I can tell on our end, they have all been resolved. However, if you are still unsatisfied, please reach out to us and we can look further into things for you. Thank you for your time and feedback and we hope you have a great day!
Extremely disappointing customer service. Received an order with damaged, warped goods due to crushed packaging. When I reached out with photos requesting a replacement or a prepaid return label, the company refused to cover return shipping, effectively forcing me to pay out-of-pocket freight costs ($60+) just to send back defective items. Ended up having to file a formal credit card dispute to get my money back. Buyer beware.
Reply from Rocky Mountain ATV/MC2026-07-31
Hello Skyler,
Thank you for taking the time to leave us a review! We are so sorry to hear you received a damaged package. I'd love to look more into this and see how we can make this right. Could you please email your order information in to [email protected]? Once we have that, we will be able to assist you further. Thank you!
Worst online purchases I've ever made my package has been lost in shipping and out for delivery for 2 weeks I've been in contact with the costumer service so may time and all I ever get is told to wait no help at all I'm in the process of working with my bank to get my money back buyer beware
Reply from Rocky Mountain ATV/MC2026-07-07
Hello Jereme,
Thank you for taking the time to leave us a review! We are so sorry to hear that you have not received your order. When situations like this happen, we do have to file an investigation with the carrier and it can take a few business days to hear back from them. However, I do show we have issued a full refund and you should be expecting that back on your card any day, now. If you have any questions, please feel free to contact us and we can assist you further.
Thank you!
I purchased a motorcycle seat cover that did not fit and needed to return it. The company's website advertises "no hassle, no confusion, and fast turnaround" returns, but my experience was the opposite.
After multiple emails requesting a return shipping label, I was repeatedly asked to provide additional documentation, including photos of the motorcycle, the seat, the seat cover, the original cover, and the packaging. This created a lengthy and frustrating process for what should have been a straightforward return of an unused item that simply didn't fit.
Customer service eventually focused more on gathering evidence than resolving the issue. If your return policy is marketed as hassle-free, customers should not have to jump through so many hoops just to obtain a return label.
Reply from Rocky Mountain ATV/MC2026-06-26
Hi Bree,
We appreciate you leaving us a review! We are so sorry to hear about your experience when it came to set up a return. Depending on if it was a fitment or warranty issue, we do like to see pictures and have a bit more information before setting a return up. However, I'd love to look more into this and see what we can do to make this right. Could you please email [email protected] with your order number? Once we have that, we will be able to help you further.
Thanks!
I ordered the Tusk storage box for my new 2026 Brute Force 450 ATV and I am extremely pleased with the quick setup, available storage and cool look of this storage box. We live in Southwest Arkansas with plenty of gravel off road trails and state parks nearby like the Cossotot State Park. The material seems very sturdy, easy to setup and will hold all the essentials we need for frequent local trips we take. I especially love the no zipper feature as we do experience a lot of dust out here. Not only is this a well made item but it is a great looking storage box to boot!!
Received my order with the box…all beat up and missing parts
Received my order with the box completely beat to he@# with not one but two parts missing. Waited on the " customer service" ( and I use that term sarcastically) line for 20 minutes before taking the call back option. 45 minutes later I get a call. After describing my issue, she wants me to take pictures of the box and send them somewhere. As the missing parts were NOT my fault, I'm not about to do YOUR legwork to solve YOUR problem. A week later and not only do I STILL NOT have my parts, I still am waiting to be contacted to solve THEIR problem with my order. Don't waste your time and money on this company. Dennis Kirk will get all of my business going forward. My fault for not reading the reviews first. I hope I'm saving someone else with this review.
Reply from Rocky Mountain ATV/MC2026-06-11
Hi Thadd,
We appreciate you taking the time to leave us a review! When a package is received damage, we do have to file a claim with the carrier and wait to hear back from them. However, I have forwarded your comments along to my management team to review this case and we will reach out soon with a resolution. We appreciate you patience in this matter and look forward to resolving this soon.
Thank you!
I bought 4 Tusk tires for two bikes. Three tires went on well. One of the rear tires would not go on. I took it down to my local motorcycle shop and they could not put it on. I called Rocky Mountain ATV I was on hold for one hour and 27 mins before someone answered. All I got was send pictures and we will get back to you in a few days. I will never buy Tusk tires again or from Rocky Mountain.
I am writing this unfortunate review out of one terrible experience I had with RMATV. I used to love the company and have bought most of my motorcycle parts, as well as my actual dirt bike from them. Unfortunately, I placed an order (#26872745 for $351) from their website and the shipping address was preloaded from a previous residence in another state. Within 2 minutes of placing the order I sent an email explaining the shipping address was incorrect and needed to match my billing address, which I have had multiple deliveries from them. There was no response. After waiting a couple days, I called them to see what the status was. They said it was too late to change the address as the items had already shipped. They told me I could pay $15 to change the delivery address, but was not guaranteed. The items were delivered, not sure what the $15 was for, as they did nothing and didn’t contact the delivery company, me, or the recipient. When I spoke to the customer service representative, he was absolutely the rudest person I’ve ever interacted with in a sales department. Called again today and spoke to a friendly lady who acted like she almost wanted to help, but the supervisor, who refuses to talk to customers directly, told her I was out of luck and they would do nothing. I’m fed up with the way I’ve been treated. Yes it was a mistake that the shipping address was incorrect. But they were notified within 2 minutes that the address was wrong. They don’t stand behind anything they say and the customer is not their concern. Completely blown away by a local Utah company treating long time customers so poorly.
Reply from Rocky Mountain ATV/MC2026-04-23
Hi Allen,
We appreciate you taking the time to leave us a review. We are very sorry to hear this happened with your order. I have contacted you directly about this situation and if you have any questions, please feel free to respond to the email.
Thank you so much!
Cumbersome search engine. If you enter a specific machine for parts, you have to just scroll through the parts that come up. You cannot search for a specific part for a specific machine. Also, they offer a "$100 value" reward for doing their survey, which turns out to be a magazine subscription, but then you have to give a credit card number to pay a portion for each magazine you select and then you are put on auto renew for your subscriptions. The "free gift" is completely bogus.
Reply from Rocky Mountain ATV/MC2026-04-02
Hi Barry!
We appreciate you leaving us a review based on your experience with our website. I will send this along to our web department so they can consider this when we update our website. I will also forward your comments about the survey reward to our management team to review our contract. If you have any questions, please feel free to contact us and we can assist you further.
Thank you so much!
I love this business. Communication is so easy, products are great, shipping is fast and everything is very transparent. I loveeee rocky mountain atv/mc <3
I ordered a spare wheel and tire for my side by side. I updated my address, but apparently it only worked for my credit card so that Craparal/RMATV could take my money and they shipped the wheel to my house two houses ago. I called when I got the shipped notice and they charged me $15 for a shipping address change, but the order still went to the wrong address. The rep I spoke with typed in a wrong number that I read off the order summary, then he said that I read it wrong. They said that it's my fault and I have to eat the loss.
Reply from Rocky Mountain ATV/MC2026-02-05
Hello,
We appreciate you taking the time to leave us a review. We are so sorry to hear that your order did not arrive at the correct house. I'd love to look into this more and see how we can make this right. Could you please email [email protected] with your order number? Once we have that, I will be able to help you further. Thank you!
Update: After leaving a review, RMATV reached out to me and had me return the headlight so they could take a look and see if they could cover it under warranty. This was not offered initially when I spoke with someone over the phone. I have sent the bulb off to them as requested, will update again once there has been a resolution. Updating my review to 3 stars since customer service is trying to work with me.
I purchased a headlight bulb for my TW200 from RMATV. On their website it shows as "Fits". So technically it does fit, but it doesn't orient properly in the housing. Instead of clocked straight up and down, it clocks at a 45 degree angle. This makes the beam pattern completely off, with lots of dark spots all throughout the beam. I contacted RMATV and I can't return it because I plugged it into the bike. It's new, the packaging is new, and it was plugged in for about a total of 30 seconds. That's a bulb that's unusable in the bike their site says it's compatible with and they won't accept the return. I wouldn't purchase from RMATV again based on their return policy.
Reply from Rocky Mountain ATV/MC2026-02-05
Hi there,
Thank you for taking the time to leave us a review! We are so sorry to hear that the lightbulb didn't fit properly in your machine. If there is a fitment issue on a machine specific product, we do like to investigate it further and see why it's not fitting and ensure we have it listed properly on our website. Could you please email [email protected] with pictures of the fitment issue along with your order number? Once we have that information, we can look into this further. Thank you!
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