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Rocky Mountain ATV/MC (www.rockymountainatvmc.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-09-06.
Customer service is top tier. I´ve had my fair share of trouble with carriers and delivery 3rd parties over the years and RM staff have been incredibly helpful every single time. I can say I will not order my dirt bike needs from anywhere else!!
From the previous reviews I personally recommen it
This product is very amazing for use. You should try
The only reason I did not give them a 5 star is due to them switching over the postal service. I now think twice before ordering if I need it soon or not. Getting parts in over a week to 3 or 4 since the changes is unacceptable from KY to MO... I will now start to support my local bike shops a lot more. I know its not them having the issues but its not a good change.
Hello, Thank you for leaving us a review! We are so sorry to hear about this happening with one of our carriers. When standard shipping is selected, we will ship our packages through a few different carriers. However, I'd love to look into your account and see what we can do for you. Could you please email [email protected] with your order number? We appreciate the feedback and I look forward to hearing from you soon.
Their shipping is the worst. If you need an item in a hurry, go somewhere else, because they're definitely not in any hurry. They lost my order originally, and I discover it several days later when I logged on to check the status. I had bought a plow kit, part of it shipped from Kentucky, and part from Utah. One of the two packages in the shipment from Utah, the actual plow blade, still hasn't arrived and is out there somewhere traveling around the Midwest. I had a similar experience with their service and shipping several year ago when I bought a set of wheels and tires.
Hi Dean, We appreciate you leaving us a review! We are so sorry to hear about the shipping time on one of your packages. We will ship out the product from the closest warehouse, however, if it's not in stock it will be shipped from our other warehouse. Shipping carriers also tend to have higher volume of packages during this time of year which can cause a slight delay in delivery. However, we sincerely apologize for any inconvenience this may have caused. If you have any questions, please feel free to contact us and we can help you further. Thank you!
Usually they do alright but their shipping and customer service is lacking. Ordered $80 worth of parts realized 30 min later I needed a small rubber gasket. Ordered $18 small rubber gasket that would fit in an envelope they charged flat $7 shipping which seems like a nice profit for RockyMtn. They sent it via USPS after 12 days my parts now show they are in Anchorage at a regional USPS facility. I live in OR no where near where the package should be for USPS logistics. Rocky Mountain just says by phone we will wait it out see if it doesn’t get to you. If you can’t be trusted with the little orders why give them big orders. At some point you need to take responsibility for a third party failure of service and do right by your customer. Instead I’m left holding the cost and waiting to see what country my gaskets end up in. Already missed one ride with my 8 year old son waiting in this order.
HI Nick, We appreciate you leaving us a review. We are so sorry to hear about the delay in your package. I would love to look into this further to see what we can do to make this right. Could you please email [email protected] with your order number? Once we have that information, I will be able to look into this further. Again, thank you for leaving us feedback on your experience with us and I look forward to speaking with you soon.
I ordered the Tusk TTR 125 cold start kit twice, and both times the tracking showed the package was delivered to an Amazon facility. After that, the order was canceled with the note that I requested a refund. This is absolutely not true—I have never touched the refund button on Amazon. On top of that, it says the money is being refunded for both orders, but it’s been almost a month since the first order and still nothing. Very frustrating and hopeless experience. I live in Norway.
Hello Jon, We appreciate you leaving us a review. We are so sorry to hear about this happening. I'd love to look more into this but I was not able to find an account under the information provided. Could you please email [email protected] with your order number? Thank you so much.
Ordered a welding kit. It was dead on arrival. Emailed on Friday morning, explaining the situation. Didn't get a proper reply until mid-day on Wednesday, and the reply was basically a request to call the manufacturer. Thanks for giving me the run around. Would not recommend. Have you noticed that this company doesn't have a way to leave a Google review for the business? Gee I wonder why.
Hello, Thank you for leaving us a review! We are very sorry to hear about this happening with a product we sell. Typically, when issues like this come up we have to reach out to the manufacturer to see what their policy is with their product and the situation. We do have to follow what their guidelines are, as well. However, I'd love to look more into this for you but I could not pull up an account with the information provided. Could you please email [email protected] with your order number? Once we have that, we will be able to assist you further. Also, you are able to leave our company a review on Google. You can look us up on Google and under the reviews tab you can click "write a review". If you have any questions about this, please let me know. Thank you, Rocky Mountain ATV/MC
Bad experience today , I feel I was hassled about an order I placed , they wanted more info they said . I contacted them and they wanted my payment info again to verify the order , they said the item I ordered was frequently purchased fraudently. I’ve bought several items recently and I get this. I’ll shop elsewhere
Hi there! We appreciate you leaving us a review. We are very sorry for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We hope this explanation helps with your first time ordering from us. We appreciate your business and hope you will give us another opportunity to serve you again in the future.
Poor customer service. Item never arrived and they wouldn’t take any responsibility. We paid overnight shipping had two separate orders and neither arrived. They said they would call and never did. Called a week later and they would cover any of it. No store credit or shipping cost covered. Just washing there hands of any problems. Good luck!
Hello Paul, Thank you for leaving us a review! We are so sorry to hear that there were some issues with your orders being delivered. I would love to look further into this for you to see what can be done. Unfortunately, I was not able to locate an account with the information provided. Could you please email your order number to [email protected]? Once we have that we will be able to assist you further. Thank you!
I had selected the bike I was searching for parts for and somehow it got changed and the wrong parts showed up and it’s been a living hell dealing with this company. The return policy sucks. It was just a very bad experience. I will definitely never order from this company again And if you decide to order From this company, do your homework read all the fine print cause that’s where they screw you at I do not recommend ordering from them they try and fool you with their low prices, but if something happens, you have to eat the return just like the filter that I ordered that was supposed to be for my bike and the clutch to return. The filter was almost 8 dollars. the total cost for the filter new is 11. Go figure beware people. They don’t care about their customers. They just want the money.
Hello John, Thank you so much for leaving us a review! We are so sorry to hear about your experience with us. On our website, if a part is searched after entering your machine in the drop down menu, it will disregard the original machine that was selected. However, we understand your frustrations with this and I will send this over to our web team to look into this further. If you have any questions, please feel free to email us and we can help you out further. We appreciate your business!
Very bad experience. Bought my motorcycle tire.. promised me on time shipping. I can't receive my order. When I called they can't even find my order. When I give them the order number.. they said the order is not created under my name. I have to go create an account with them to go look up my order.. its like going around circles.. bottom line this is the most unpleasant order I ever placed.. I will never buy again.. can't ship on time. And when inquire about your order even though you give them your order number and name they tell you to go create account to look for your order.. most distasteful shopping experience i have with them
Hello Emran, We appreciate you leaving us a review. We are so sorry to hear about this! When an order is placed, our system automatically saves the order under an account with the name on the order. However, I would love to look more into this for you. Could you please email [email protected] with your order number? Thank you and I look forward to speaking with you.
Smooth website. No hassles.
Fast easy and quick service and always reliable
Always have what I need in stock. Fast shipping, RMcash with every order!
Easy one stop shopping at great price. My go to.
Good customer service and good prices! Thanks
So many great options. Quick and easy cash out without having to go find my credit card in my wallet. Was able to scan a barcode for venmo on my phone making it super easy to order.
Got what I needed pretty easy. Ordered the wrong thing at first customer service was great
oem parts finder/had all but one part in stock
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