Cost gouging returns and terrible customer service
I called customer service to inquire about getting my item a few days earlier than the usual production time. The rep said no problem as long as I pay for expedited shipping. The ring didn’t work for me and when I go to return it, I’m told it’s a 20% restocking fee which is a lot of money on a 2 carat eternity band. Customer service didn’t mention a thing and the 20% restocking fee is embedded many paragraphs deep in the fine print. The top of the return policy states worry free returns. Well my experience has been very disappointing. I would highly recommend avoiding this business. *** written after the business responded to my review. I think a business is very disingenuous when they embed large fees very deep into fine print on a return policy. The 20% restocking fee is in the THIRD paragraph of tiny print return policy. It took me almost 10 minutes of searching to find it. Also, no where does it say eternity bands are non returnable so again, this business is bad news acting like they’re doing me a favor taking back my order when they have a “worry free, no questions asked” return policy. There are so many wonderful jewelry wholesalers on the internet who will treat you much better. Buyer beware!