New customer who is 'one and done'
New customer who bought two dresses. They were good quality/fabric, but had to return both due to misleading color depicted on the website as well as length issues (both shorter/longer than depicted). My Mikla dress came threaded with a long paper security ribbon through the arm and neckline with various warnings about damaging or removing under threat of not being able to return, etc. Although I knew about the rigid 'store credit only', I thought at least one of the two dresses I ordered would've worked out. But unfortunately not. The whole experience with Baltic Born feels rigid, punative, and not customer-centric. I also tried to engage the Live Chat on their website to ask some questions and there was a date-stamped auto-prompt message that said "We're out for the holiday but will be back December 1, 2025" (it was 12/13/25 when I tried to chat with them). Really poor. Additionally, they look like they are suppressing Google Reviews AND the only reviews they allow customers to leave on their website (which all happen to be 5 stars) are from buyers who belong to their Rewards club. I don't want anything more to do with this brand. I'm a 'one and done' customer.