Efficient resolution!
We received our package, and everything was packed very well. But things happen, and an item was broken when we open the package. I reached out to see if we could replace the small broken item only. They responded quickly to my support message, and walked me through the steps (photos, details, etc.). It was all very easy and intuitive. And within a very short time (and on a weekend not too far from the holidays), the issue was resolved! They were kind and efficient!