Systemic email delay, false claims, and unauthorized wallet deduction (Proof verified)
[Update - 26 Sept 2026]: Novelship replies publicly claiming customer service is assisting, yet behind closed doors, they completely ignore support tickets. Furthermore, they are now withholding my payout on another completed sale (Order BOM4RP23KM / Item SE2N315EZ2)—which they officially confirmed passed authentication—citing "missing buyer details" as an excuse to freeze seller funds indefinitely in direct violation of their own payout policy. A masterclass in public PR deflection while privately detaining user funds. Sale Order ID: S1R9ZJG33R. Novelship arbitrarily deducted an NT$840 penalty fee from my seller wallet, falsely claiming I failed to respond to a QC notice within 24 hours.However, objective cryptographic email headers (.eml with DKIM signatures from cs.novelship.com) prove that their dispatch system failed: the initial notice and the cancellation email were bundled into the EXACT same delivery at 18:23:51 on 15 September. I was provided literally zero seconds of the contractual resolution window. Despite their customer support explicitly admitting in writing that the email only arrived on 15 September, they refused to refund the penalty and insisted the deadline applied before the email was even sent.This matter involves false representations and unfair trade practices and has been officially escalated to the Competition and Consumer Commission of Singapore (CCCS) under the CPFTA. Be extremely careful when selling on this platform—their technical glitches will be billed directly to your wallet balance.