Free gifts removed and shipping charged unexpectedly
Since I discovered Firmabs three months ago, I have placed multiple orders because I genuinely love their designs. However, my latest order, worth around $147, was extremely disappointing. Shipping suddenly appeared as a charge for my country, even though my orders over $130 previously qualified for free shipping. At checkout, the free T-shirt and free socks were advertised, yet after placing the order, I received an email removing the free socks, which were clearly shown at checkout and are still visible in my order confirmation email. Customer support replied with a generic response that did not address the issue or offer any solution. While I would normally give Firmabs high marks for their products and designs, this experience falls well below standard. Even if a technical glitch caused the system to display two free gifts, it is their responsibility to resolve it—not to remove a simple item from a customer’s order. This incident makes me hesitant to place future orders, which is unfortunate given my previous satisfaction with their designs.