I received a couple of sms about Simba…
I received a couple of sms about Simba 'Hi5 to 5' offer of $60 recharge and getting 120 credits (valid for 13-14 Dec 25 3pm-4pm). So, I went to Bukit Batok outlet at 2.25pm on Sunday 14 Dec 25 but was turned away as there were a huge crowd waiting for the offer to begin at 3pm. It was pouring and a lot of them were getting drenched. I immediately headed for Junction 8 outlet and reached there around 3.30pm. Again, there was a long queue of people and Simba staff announced that they would continue to accept clients' top up until their system shut down. Many clients, like me, were hoping to get a chance and continued to queue until 5pm. The system was shut down at 5pm. More than 50 clients, especially most of us were seniors, were utterly disappointed with the way Simba organised this event. Why didn't they allow clients to recharge their accounts online and cut down on clients' confusion and frustration with Simba's service? And permit those clients who have problem using online transactions to go to the counter to do their recharge. Simba should have arranged better logistics and manpower as a few of its outlets were told not to participate in this event after the fiasco on Saturday 13 Dec 25.