Buyer Beware -What You Need to Know Before Giving Your $$$ to SamCart/Creator U Accelerator Program
I joined the Creator U Accelerator Program in March 2024. I paid $7,000 for the program. Based on my experience, what I received did not match what I believed was being sold based on the sales call I had with their representative who promised a number of things over the course of the year that were never actually delivered. Key deliverables, as I understood them, quietly vanished. Replays of training sessions were removed. The coaching structure shifted without any explanation. There was no “done-for-you” aspect to the CreatorU Accelerator program that was delivered at all – except for 1 funnel set up, which netted 0 sales after a year of me fumbling with changing e-book covers, tweaking content with relatively inexperienced staff and 0 meaningful support. No social media ads were done, created or even discussed and this was promised as a key component of the “done-for-you” aspect of the program. On the initial sales call which prompted me to sign the contract with SamCart, I was promised 2 of 4 calls with their senior coach. As soon as the ink was dry on that contract, I found out it would be just 1 call, and the remaining 3 calls would be with their staff. This was misleading and incredibly disappointing right off the bat. When I raised concerns and eventually requested a refund, I was told I should have decided within three (3) days of joining the program – despite this being a long-term, high-ticket coaching program. Three days was an insufficient amount of time to fully experience the quality and depth of this program which fell short in almost all the deliverables promised. I am aware that many other participants have reported very similar concerns: sudden coaching changes, missed deliverables, and an overall program experience that did not match what was originally advertised or promised in the initial sales call. I also have serious concerns about my data that resides on their servers with 0 access to it unless I continue paying for subscriptions to their Typset platform and SamCart which are of no use to me. There has been no communication to me about their data management policies (where my data has been stored or deleted after the program ended). I am further aware that SamCart has refunded some people who joined the Accelerator program around the same time as me, the full amount of $7000 but has denied refunding others like myself with the exact same concerns. SamCart has offered no explanation for their selective refund policy. This experience has been extremely frustrating and disappointing. To lose $7000 at a time when money is tight not just for me, but for a lot of people, speaks volumes to the lack of professional and moral integrity of SamCart. As of today, I have sent multiple emails and a registered mail letter demanding a full refund of $7000 for a program that fell short of its deliverables. I was misled all the way. No one has reached out me in good faith, to refund an unsatisfied customer. It is the only correct customer service response given their program’s shortcomings. It seems SamCart does not care that there are many disgruntled customers who feel ripped off by them. If you are considering the CreatorU Accelerator program, please be cautious. Do your homework. Check multiple reviews. Ask detailed questions. Negotiate the refund terms or pay in instalments. Get clear, written confirmation on the deliverables and understand your recourse if they do not meet them. Do not buy into this program solely on the basis of a single sales call. I am sharing this review so that others can make a fully informed decision and not lose their hard-earned money to a program that isn’t what was promised on a sales call. Buyer Beware!! HI SAMCART, I CONTACTED YOU SEVERAL TIMES AT THAT EMAIL ADDRESS BELOW AND I'VE SENT YOU A REGISTERED LETTER. YOU'VE IGNORED ALL OF MY ATTEMPTS TO CONTACT YOU. WILL YOU REFUND MY $7K??