We began our KiwiCSubscription Has Become More Stress Than Valueo subscription in…
We began our KiwiCo subscription in September for one year. The first package arrived within 7 days, exactly as advertised. The October box took about 11 days, which was still reasonable. However, from November onward, the communication and service have significantly deteriorated. There has been no information whatsoever about when the November and December shipments were sent or where they are in transit. Despite constant follow-ups, the November crate only arrived after 20 days, and even then, I received no proper tracking information. For December, today is December 15, and KiwiCo is telling me the shipment—which should have arrived by December 1—will take another 4–5 weeks. There is still no tracking number, no carrier information, and no shipment email. I have called customer service multiple times, and the only explanation provided is that delays are due to shipping to Canada. If that were genuinely the case, then why did the first shipment arrive in 7–8 business days exactly as promised? This inconsistency makes the service feel unreliable. And frankly, if I wanted that level of uncertainty—waiting until mid-January for something that should have arrived December 1—I could have simply purchased similar science kits from TEMU for a fraction of the cost, since many of the kits appear comparable in content. At least then I would know what to expect regarding delivery timelines. Overall, it feels as though the initial shipments are timely to encourage subscription sign-ups, but once subscribed, the communication and support become abysmal. I have multiple email threads where I repeatedly asked for tracking information and received no useful response. This subscription has added more stress than value. At this point, purchasing science kits individually from TJ Maxx, Marshalls, or online would have been far simpler and far more predictable. Not recommended. Edit on January 9th, 2026: There is no way to add screenshot, but it is January 9th and the shipment is not yet done. I have sent emails as well. So, you can deny and lie about it in the social and online, but I have my screen shots, emails, and experience of disappointed kids who have stopped looking forward to these kits.