Worst experience ever online!!!
The items displayed in their online shop look good. The prices seem appropriate. However, I was shipped the wrong size on my first item which came a week later but my second item on the same order (was supposed to be a Steelers men’s flannel pants) never arrived and instead I received a pair of shorts for a Michigan team and a pair of shorts for the Falcons. When you contact their support line for a return, you are given to a virtual assistant, which cannot help you and then you wait online for about 10 minutes for a live chat, the live chat person will text you in very broken English that I could not even make sense of it. I think they will send me a return label within 24 hours via email which I then have to print out, repack, & then go to a UPS office to return the item that they incorrectly sent. When they receive it they said that they will have 7-10 business days to refund my money and then I can reorder the item ,because it’s out of stock now, but they also said they would make me a new order. They now say it’s out of stock and yet they confirmed my order , gave me a shipping confirmation date, and took my payment that’s illegal! Basically they’re borrowing your money charging you shipping and handling to send you incorrect items which gives them two weeks to deliver it to you and two weeks for return to them so they have borrowed thousands of people‘s money for one month. you get nothing out of it except a headache do not shop at NFL shop I don’t care if it says official site or if it actually is the official site do not do it. there is also a number that you can pull up through Google that will give you a live person to speak with, but again that person was located in the Philippines, and basically all he could tell me was no ma’am you cannot order that it is out of stock and trying to explain to him that I had already ordered it, and they had already taken my money and already confirmed delivery didn’t help because he said yes, and you received an item so it was delivered, telling him it was not what I ordered did not help. I think it is a big scam to borrow people’s money, report it to the Better Business Bureau.