Worst Costumer Service ever
Unfortunately, the negative reviews about PODPartner are true. Before ordering, I thought those were probably just isolated cases, but my own experience proved otherwise. I ordered a T-shirt with embroidery on the front and DTG print on the back. The delivery took around 3.5 weeks. The DTG print was acceptable, but the colors were noticeably faded compared to other POD providers. The main issue was the embroidery. I paid an extra digitization fee and received a preview file showing a readable design, which I approved. However, when the shirt arrived, the embroidery was barely readable and looked very different from what had been agreed on. After contacting support, I was simply told that the design was “too small” and that thin designs are not recommended. This was never communicated before production, making the digitization process completely pointless. Other providers can produce readable embroidery using the same file, so the problem was not the artwork. I also never received a response regarding a refund or a redo. Overall, very disappointing communication and customer support. I would strongly recommend choosing a different provider to avoid wasting time, money, and nerves.