They Do NOT Ignore You
Owning, a software company isn't easy. Many people have troubleshooting issues. This could obviously lead to burnout. As you know, customer service makes or breaks success. They responded in a very timely fashion and did not waste my time with silly canned responses. That is exactly what anyone would expect from a genuine software company who truly cares about their clients. They also have amazing website software. If you are not using it , you are doing it wrong.