My experience so far
I ordered incompatible parts with the bike,I purchased. Freya with customer support diligently and repeatedly reached out to me until I saw the emails so she could assist me with changing/correcting, the discrepancy I appreciated her due diligence. I'f I had a complaint it would be with the shipping I was under the impression My bike purchase would be shipped within a few days. By contacting customer support Freya explained that were in the process of restocking inventory and it would be within a month when my bike would be shipped.It would be helpful when going about trying to track the progress and location, of shipped items if the website would explain that inventory is depleted, and the time frame given on the site, of 2 business days to ship, can not be met and then give a estimated date for shipment of said items. I was under the impression when I purchased the bike I would receive it in a week or maybe a few days more. Beyond that so far things seem to be progressing. As long as my purchase is shipped and received I will be overall happy with the experience. Time will tell, and I will write a final review of my overall feelings with himiway ebikes. Freya is an important intermediate between Himiway and it's customers if not for her, I don't think I would be as patient or happy with my experience thus far , she is a positive force for Himiway ebikes