Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
Written by the business, not verified by us.Himiway (himiwaybike.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support team, noting that representatives are extremely helpful, kind, and always quick to resolve technical issues or answer questions. People also love the solid build quality, powerful motors, and smooth performance of the e-bikes across various terrains and daily commutes. Some reviewers were not happy with certain product flaws, mentioning issues like inadequate short fenders that splash water, unexpected battery range limitations, or broken mechanical parts. A few consumers also experienced communication delays or felt disappointed with specific company policies regarding returns and accessories.
Auto-generated from all reviews of this business. For reference only.Himiway support more important MIKE from Himiway support has been very helpful. Mike answered all my needs and kept me informed on the status of my orders. Mike is the reason I continue to buy Himiway. I currently own 5 ebiikes from them. Thank you Himiway. George Sirstins.
Freya has been fabtastic, and on a few occasions been fairly quick to answer some insane questions, including on that I was just informed pertained to a 3rd party component.
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're delighted to hear that Freya was able to assist you, even with some of the more challenging questions. Providing helpful and timely support is always our goal, and your feedback means a lot to us. Thank you for choosing Himiway, and we wish you many happy miles ahead! 🚴♂️⚡
Freya at support himiway has been there for me since day one for help when my rear cassette needed replacement after 2 years ,and 2200 happy miles of natural wear and tare .also quick email response times,and call backs,I love my d7 pro.thanks himiway.
Thank you for your continued support and for sharing your experience! 😊 We're delighted to hear that Freya has been able to assist you throughout your ownership journey and that your D7 Pro has delivered over 2,200 enjoyable miles. We'll be sure to pass along your kind words to Freya. Wishing you many more happy miles ahead! 🚴⚡
As a bike shop Service Manager, I was able to get responsive consulting regarding a customer's bike and pinpointing the component that was needed to be replaced quickly. The only reason it's not a 5-star is because our shop is not a dealer and not considered as an authorized service center.
Thank you for sharing your experience and for the valuable feedback. We're pleased to hear that our team was able to provide responsive support and help identify the required replacement component efficiently. We also appreciate your comments regarding service center authorization and will continue working to improve support options for all riders and service professionals. Thank you for choosing Himiway.
Super fast customer service fixed in no time
Thank you for your review! 😊 We're thrilled to hear that our customer service team was able to resolve your issue quickly. Enjoy your rides, and we're always here if you need us!
They went above and beyond for me whenever I ordered the wrong size bike. They helped me with shipping it back and ordering the new bike. I can’t wait to receive it. This is my first E bike and I’ve done a lot of research and this is the brand that people recommend. I’ve watched a lot of YouTube videos and did a lot of reviews. I’m sure this bike will not disappoint. Thanks again Himiway!
Thank you for your wonderful feedback! 😊 We're glad we could assist with the bike exchange process and help make everything as smooth as possible. We truly appreciate the trust you've placed in Himiway for your first e-bike purchase. We can't wait for you to receive your new bike and start your riding adventures. Welcome to the Himiway family! 🚴⚡
I never thought I would ride again!!COVID!! Made all my other problems worse. I am 49. I couldn't even walk 50 yards. CHF, copd, diabetes,I am on oxygen.Thought I was doomed. stuck behind a PC for life. My friends, said buy a pc, you cant ride anymore. I refused to give up so I bought a D 5 2.0 st, and now I have freedom I never thought was possible. Himiway has been unbelievably helpful every step of the way, The customer service is superb! The bike is superb! Absolutely recommend this company to anyone who is looking for adventure and freedom, backed by a 2 year warranty and a company that will not ghost you! I am a 300+ lb person and this bike delivers power and stability I didn't think possible. Thank you Himiway!!! a special shout out to Leon in customer service you're awesome!
Thank you so much for sharing your inspiring story. ❤️ It means a great deal to us to know that your D5 2.0 ST has helped you regain the freedom and enjoyment of riding. We're especially grateful for your kind words about Leon and our customer service team. Stories like yours remind us why we do what we do. We wish you many more miles of adventure, confidence, and enjoyment ahead. Thank you for being part of the Himiway family! 🚴⚡
using the E-Mail system is fine Lora always responded in a timely fashion
Thank you for your feedback! 😊 We're glad to hear that Lora was able to assist you promptly and provide a positive support experience. We truly appreciate your support and look forward to helping you again whenever needed.
Mike was incredibly helpful with my quest for new battery keys. He showed me where and how to find the correct information. Thank you Mike
Thank you for your kind words! 😊 We're delighted to hear that Mike was able to help you find the correct information for your replacement battery keys. We'll be sure to share your feedback with him. Enjoy your rides, and please don't hesitate to reach out if you need anything else!
Freya was very quick with a very informative response.
Thank you for your kind feedback! We’re glad Freya was able to provide you with a quick and informative response. We’ll be sure to pass your appreciation along to her. We truly appreciate your support!
Everything works at Himiway, from the Bikes to the People. It is a Pleasure doing business with them.
Thank you for the wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with both our bikes and our team. It’s a pleasure doing business with you as well, and we truly appreciate your trust and support! 🚲
Mike was very helpful in diagnosing my problem and getting my warranty part shipped asap. Mike made it painless and easy. Thanks
Thank you for your kind words! We’re so glad Mike was able to diagnose the issue and get your warranty part shipped quickly. We’ll make sure he sees your feedback. We truly appreciate your support!
By my mistake, I ordered the wrong part. I emailed Himiway and Lora replied quickly. She helped me return the part and get the correct one. She was always quick to respond and was always cheerful. Thanks Lora and Himiway. Ray
Thank you for sharing your experience, Ray! We’re glad Lora was able to help you with the return and get the correct part sorted out quickly. We’ll be sure to share your kind words with her. We truly appreciate your patience and support!
One of the two Himiway bikes I’ve owned for five years started making a buzzing sound in the motor, so I immediately contacted Himiway. Thanks to Freya, a member of the support team, the issue was resolved to my complete satisfaction. I ordered the recommended part, and within nine days, the bike was up and running again. I want to highlight the excellent support I received from Freya, who stayed on top of the situation and provided all the help needed to resolve it.
Thank you so much for the detailed review and the shout-out to Freya! We're so glad she was able to get everything resolved quickly — that's exactly the kind of support we strive for. 5 years and still going strong — thank you for being part of the Himiway family! 🚲
I just bought an e-bike and I was still able to benefit from the previous owner's warranty. My request for an accessory order was taken seriously and they were very busy finding a solution for sending the items as well as for a technical problem that will be resolved as appropriate. Very pleasant and friendly customer service contact. So I highly recommend.
Thank you so much for the wonderful review! We're thrilled to hear that the warranty transfer worked smoothly and that our team went above and beyond on both the accessory order and the technical issue. "Highly recommend" means the world to us. Enjoy your ride! 🚲
Leon in Customer Service is a pleasure to work with. I've had my new bike for about 3 months, and he has responding quickly to each of the support tickets I've submitted with accurate and helpful responses.
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that Leon has been able to provide you with quick, accurate, and helpful support throughout your ownership journey. We’ll be sure to share your kind words with him — it means a lot to our team. Hope you continue enjoying your new bike 🚲
Customer service at Himiway helped me understand how to use an advanced feature in the latest firmware update to my new e-bike, and then they helped me order a more advanced control pad for the handle bars for only $20 to support it. I was already very satisfied with my new e-bike, but this was the icing on the cake. 😃 P.S. Shout out to Lora!
Thank you so much for the kind words — and shout-out received! Lora and the team will be so happy to see this. Glad the firmware and the $20 upgrade made the experience even better. Enjoy the ride! 🚲
Himiway D7 Cobra is an awesome e-bike! I recommend this e-bike to anyone who need great suspension and 1000 watt power to climb those steep hills. The customer service from Himiway is excellent and I was able to get the parts needed to keep my Cobra D7 running at top performance!
Wow — that's a powerful recommendation! Great to hear the D7 Cobra's suspension and power are doing the job for steep hills, and glad our parts and service team kept you rolling. Thanks for the 5 stars! 🚲
I'm a part of their affiliate program, they are not paying out my earned commission and not answering my emails.
Hi — we're sorry to hear about this experience. Please DM us your affiliate account details so we can look into this immediately and get it resolved. We value our partners and want to make this right. 🙏
Purchase Himiway D5, 2.0 a month ago. Love it. Also own big wheel Cube cycle- hate it. Himiway is much better taking off from traffic lights and managing hills. The lower frame allows me to put both feet on the ground , a necessity when riding such a heavy bike. Dual suspension saves back jolts on bumpy roads. I feel safe riding this bike and just want to go out riding every day. It rides well on roads, gravel paths, Sand, grass and laps up uneven ground. There is a lot of vibration so items carried need to be well secured. Not the best looking of bikes but the ride is so invigorating - who cares . I wish I had found this before I purchased the cube. I was contemplating a mid drive fat type but was persuaded this would be better and so glad I purchased it. I just wish it was fitted with rear mirrors. The indicators on the rear are very small and cars don’t appear to not notice them but the other features are brilliant. It would be lovely if in the uk these cycles were available in cycle hire centres so they could be tried before purchase. I bought mine from a cycle shop based on how it felt to just sit on but ideally I would have appreciated a trial ride to ensure I’d got it right.
Thank you for taking the time to share such a detailed review of your Himiway D5 2.0! 😊 We're thrilled to hear that you're enjoying the bike and that it has exceeded your expectations, especially when it comes to hill climbing, comfort, stability, and versatility across different terrains. The step-through frame and dual suspension were designed with rider comfort and confidence in mind, so it's wonderful to know they're making a real difference in your riding experience. We also sincerely appreciate your constructive feedback regarding the rear mirrors, indicator visibility, and test-ride opportunities in the UK. Feedback like yours is incredibly valuable and helps us continue improving both our products and the overall customer experience. We'll be sure to share your suggestions with our product and dealer teams for future consideration. It's especially rewarding to hear that your D5 2.0 has inspired you to get out and ride every day—that's exactly what we hope to achieve for our riders! Thank you again for choosing Himiway, and we wish you many more enjoyable miles ahead. 🚴♂️⚡
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