Lora was great at helping me resolved…
Lora was great at helping me resolved my issue
Reply from Himiway2026-06-01
Thank you, Meng! Lora is wonderful and we're so glad she could help. Enjoy your ride!
About Himiway
Data updated- Website
- himiwaybike.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 88% (7/8)
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About this business
Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
Written by the business, not verified by us.Is Himiway legit?
Himiway (himiwaybike.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support team, noting that representatives are extremely helpful, kind, and always quick to resolve technical issues or answer questions. People also love the solid build quality, powerful motors, and smooth performance of the e-bikes across various terrains and daily commutes. Some reviewers were not happy with certain product flaws, mentioning issues like inadequate short fenders that splash water, unexpected battery range limitations, or broken mechanical parts. A few consumers also experienced communication delays or felt disappointed with specific company policies regarding returns and accessories.
Auto-generated from all reviews of this business. For reference only.What people say
Thanks Mike you guys follow through…
Thanks Mike you guys follow through thank you thank you
Reply from Himiway2026-06-01
Thank you! Glad Mike and the team came through for you — that's what we're here for. Enjoy every ride!
Peggy was the greatest
Peggy was the greatest, fixed my problem. No better person than Peggy
Reply from Himiway2026-06-01
Thank you, Robert! So glad Peggy could help — she's amazing and we're lucky to have her on the team. Enjoy your bike!
D7 bike rack
Sent email to find out information about my order and received a response the following day
Reply from Himiway2026-06-01
Thank you, Rowland! We're glad our email response was fast and helpful — that's exactly what we strive for. Enjoy your D7 !
Great customer service
We recently ordered a C5 ultra electric motorbike for my son. I had a question about the settings on the air shock and a couple of parts issues. Freya was great at getting me the information on the shocks and the replacement parts that we needed, which were shipped out as soon as we were able to document and clarify the issues. Great customer service.
Reply from Himiway2026-05-11
Thank you so much for your wonderful review! We're thrilled to hear that Freya was able to help so efficiently with the air shock settings and the replacement parts. Great customer service right back at you for documenting everything so clearly. Your son is going to love the C5 Ultra!
Freya responded quickly with an answer…
Freya responded quickly with an answer to my question, & provided me with the information I sought, that I couldn’t find or didn’t see on their website! I have an original cruiser, use it daily in summer to commute, & for fun in fall. An excellent product, have had 5 years now…
Reply from Himiway2026-05-06
Thank you so much for your wonderful review! We're thrilled to hear Freya was able to help and that your original cruiser has been going strong for 5 years! That's a testament to the quality. Enjoy every ride!
A Himiway bike without a key…
I recently bought a Himiway bike from my neighbor, albeit, without a key. I tried my best to order the correct key online, unsuccessfully. That is when Lora stepped in. Lora patiently walked me through the process and finally—was able to get the information needed to successfully order the correct key. She was kind and patient throughout and that kind of customer service makes all the difference!! I will always be a Himiway fan because of this experience. Thank you, Lora!!
Reply from Himiway2026-05-06
Thank you so much for sharing this experience! We're so glad Lora was able to help you get the right key — her patience and dedication made all the difference. Thanks for being a Himiway fan, and enjoy your rides!
The service with Himiway has always…
The service with Himiway has always been good since 2021 when I first got the cruiser and still have it in Colorado. I have ordered parts and battery for this ebike. And put on over 7,500 miles on it. So it time for a new one which I have already ordered D5 2.0 20". Customer service, Lora, was great helping out makeing the purchase at ease.
Reply from Himiway2026-05-06
That's incredible loyalty! 7,500 miles and still going strong — and now you've upgraded to the D5 2.0 20"! Thank you so much for sticking with Himiway all these years, and we're thrilled that Lora made the purchase process so easy. Enjoy your new ride!
Freya has been absolutely amazing to…
Freya has been absolutely amazing to work with. I had a small issue with a part on my sons e-bike and she was quick to respond, send instructions and diagnose this issue. A new part is coming in the mail and she even waved the shipping fee! Been a smooth experience which makes me happy because this bike has been my son's favorite and I'm looking forward to my youngest to now enjoy all the fun on it! Keep up the good work!
Reply from Himiway2026-05-06
Thank you so much for sharing your wonderful experience with Freya! We'll be sure to pass along your kind words — she's truly an asset to our team. Glad the experience was smooth and that your son is loving his e-bike! Enjoy the rides!
I'm a proud owner of Himiway RHINO Dual…
I'm a proud owner of Himiway RHINO Dual battery I've learned to maintain my bike in good working condition the staff @ Himiway helped me a lot In Ten Starts ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 👍
Reply from Himiway2026-04-14
Thank you so much for your amazing feedback and support! 🙌 We’re thrilled to hear you’re enjoying your Himiway RHINO Dual and keeping it in great condition. Our team is always here for you—happy riding! 🚴♂️
My charger went bad and Freya help me…
My charger went bad and Freya help me get a discount for a new one.
Reply from Himiway2026-04-14
Thank you for sharing your experience! We’re glad Freya was able to assist you and help find a suitable solution. If you ever need anything else, feel free to reach out—we’re always here to help!
What a great e-bike for my daughter
What a great e-bike for my daughter! She loves it, and is getting more comfortable with it each day! Freya in the customer service department was extremely courteous and helpful as well! We definitely recommend Himiway!!
Reply from Himiway2026-04-08
That’s so wonderful to hear! 😊 We’re thrilled your daughter loves her e-bike and is growing more confident with every ride. And thank you so much for the kind words about Freya—we’ll be sure to pass that along to her! 💛 We truly appreciate your recommendation and support. Happy riding! 🚴♀️
I own a Himiway D5 Zebra
I own a Himiway D5 Zebra. Recently, I experienced a system problem. When I contacted Himiway, Freya was incredibly helpful. I was informed that the motor needed replacement, and with Freya's assistance, a new one was shipped within a week. I am eternally grateful for Freya's prompt response. Thank you very much!
Reply from Himiway2026-04-07
Thank you so much for your kind words! 🙏 We're glad Freya was able to assist you with the motor replacement and that everything was resolved promptly. We appreciate your patience and hope you enjoy your D5 Zebra!
A7 Pro bike is great (but some issues with UK seller)
The A7 Pro bike is great on both road and bumpy track. Excellent suspension. A couple of negative run ins with their UK seller (Ecologic-Himiway, Birmingham) which Himiway put right via warranty. Thank you!
Reply from Himiway2026-04-07
Thank you for your feedback, and we sincerely apologize for the frustration you experienced with the UK seller. We take these concerns seriously and will review your feedback regarding product durability and customer service. We would appreciate the opportunity to make this right. Please feel free to share your contact information so our team can assist you further.
I have had a Himiway Cruiser since…2000
I have had a Himiway Cruiser since 2000. It has been a fantastic E-bike and at 7800 miles I decided to pass it down to my son and this gave me a reason to get a new one. I ordered the same model online. It actually arrived earlier than expected. there was one minor glitch, the speedometer was not reading correctly. Mike at Himiway was fantastic. He solved the problem. If you need any help, Mike is the man. A +++
Reply from Himiway2026-04-07
Thank you so much for your kind words and loyalty to Himiway! 👏 It's wonderful to hear that Mike was able to assist you with the speedometer issue. We truly appreciate your continued support. Enjoy the ride!
I had an issue with my hemiway bike…
I had an issue with my hemiway bike that I only purchased a few months ago I reached out to customer service and spoke with Freya she was amazing she helped me pinpoint the problem sent me a quick video on how to fix it she handled everything in a timely and professional matter it was not a stressful experience at all. Thank you Himiway!
Reply from Himiway2026-03-26
Thank you so much for sharing your experience! We’re delighted to hear that Freya was able to assist you effectively and make the process smooth and stress-free. Providing timely and professional support is always our goal, and it’s wonderful to know we met your expectations. We’ll be sure to pass along your kind words to Freya—it will mean a lot to her! Thank you again for choosing Himiway, and we wish you many happy rides ahead! 🚴♂️
Great customer service.
I am very pleased with the promptness of the response, and the subsequent follow-up I received.
Reply from Himiway2026-03-17
Thank you for your kind feedback! We’re glad to hear you’re pleased with our response and follow-up. Your support means a lot to us!
FREYA IS THE BEST!!
After receiving my code to order my new Hemiway bike, Freya sent an email to let me know my time was running out. I told her know my husband had ordered a bike for me, but didnt use the code. She was able to check on a few things for me and was able to change the color
Reply from Himiway2026-03-13
Thank you so much for sharing your experience! We're thrilled to hear that Freya was able to assist you and make sure everything worked out perfectly with your order. We'll be sure to pass along your kind words to her. Enjoy your new Himiway bike and happy riding! 🚴♂️
Freya was prompt to efficiently answer…
Freya was prompt to efficiently answer my questions related to early bird launch of D5 2.0 20. Thank you.
Reply from Himiway2026-02-27
Thank you so much for your kind words! 🙌 We’re glad Freya was able to assist you promptly and provide clear information about the D5 2.0 20 early bird launch. We truly appreciate your support and excitement — welcome to the Himiway family! 🚴✨
I have the himiway D5 2.0 and it…
I have the himiway D5 2.0 and it "looked " good, but had an issue contacted customer service - that wasnt a polite or even a good experience. the "bob" fellow wasnt very nice. I did send pictures & videos Bob said there were no others having that issue. (?) on the facebook where bob was a leading mod, there were others posting publicly about bent derailleurs [apparently "bob" chose to ignore those. he saw my pictures & said there was nothing wrong. I called the number - left messages eventually Tim called back & agreed to send me the part, but the time was about to expire, So I opted to get it picked up. no one came I emailed many times, called & left many messages no reply so I filed a chargeback [dispute] then a different CS person emailed me and requested pictures & video's I sent those yes I mentioned the scheduled pick up. yes I mentioned the dispute, those were ignored she reviewed the pictures and video & asked for pictures of the serial # on the ebike I sent those then she sent the part [from China] the part arrived and was the wrong part - oh well it was a 7 speed and I installed it. I took the D5 out for a test ride & it seemed under powered. I contacted CS & was told that was vague information. so I made another video of the D5 & my 2 yr old 750 watt ebike [even at 2 years older, it had more power than the D5] I made and sent another video of the D5 & it was even less power {?} then the power stopped & it would not move by itself in walk mode or by throttle. she wrote saying they would send a controller. then wrote that I filed a dispute [finally she acknowledged that] and then was not sending that part, but a return label then no replies to emails or call messages the card company sent me a notice that it had been settled in my favor then himiway sent me threatening emails - oh well, my money was refunded.
Reply from Himiway2026-02-27
Hi Les, First of all, we sincerely apologize for the frustrating experience and the earlier gaps in support. That was not the level of service we aim to provide. To clarify, the return label was sent to assist you with a replacement — either the controller or a bike exchange after inspection. However, once a chargeback is filed, our system and payment processor prevent us from shipping replacements while the case is under review. Additionally, we noticed the bike has not been returned, which makes proceeding with a replacement difficult. We genuinely want to help resolve this. A senior customer support representative will be reaching out by phone and email to personally follow up. We appreciate your patience and hope to find a fair solution together. Thank you.
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