Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
Written by the business, not verified by us.
Is Himiway legit?
Himiway (himiwaybike.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support team, noting that representatives are extremely helpful, kind, and always quick to resolve technical issues or answer questions. People also love the solid build quality, powerful motors, and smooth performance of the e-bikes across various terrains and daily commutes.
Some reviewers were not happy with certain product flaws, mentioning issues like inadequate short fenders that splash water, unexpected battery range limitations, or broken mechanical parts. A few consumers also experienced communication delays or felt disappointed with specific company policies regarding returns and accessories.
Auto-generated from all reviews of this business. For reference only.
I purchased the Himiway C1 for my grandson Nov 2025. After a month of of pure enjoyment, the bike would no longer power up. Contacted Himiway customer service to find a solution to the issue. FREYA was very quick responding and helping me find the problem. Wiring in The digital controller had disconnected. FREYA immediately assisted in purchasing another controller for the bike and now my grandson is back riding. Thank you for the help FRAYA.
Tip: If you purchase the C1, you may want to zip tie the cables securely to the handle bars to prevent pulling wires from the control display.
Thanks Himiway
Thanks FREYA
Reply from Himiway2026-02-27
Thank you so much for sharing your experience! ❤️ We’re sorry your grandson ran into that issue, but we’re so glad FREYA was able to respond quickly and help get everything sorted out. Getting him back on the road and enjoying his C1 is what matters most! 🚲✨
We also really appreciate the helpful tip about securing the cables — that’s great advice and may definitely help other riders.
Thank you again for your support and for being part of the Himiway family! 🙌
I needed replacement keys for my Escape. Freya was very helpful with the ordering process.
Reply from Himiway2026-02-03
Thank you for your kind feedback! We’re glad to hear that Freya was able to assist you with the replacement key order. We’ll be sure to share your kind words with her.
I COULD NOT BUY IT, not for lack of try... COMMITED TO GIVE WORST POSSIBLE SERVICE TO CANADIANS
My Honest Review was up for only few hours before they completely hidden review section on their website ... could not be more dishonest
*Here is my original review:*
I wrote them 5X over 2 years, after evaluating the C5-Ultra was the best dual-sport I found under 3000$ (Except Battery&Controller that are slightly sub-par, every other component is WAY BETTER than everything on market(& available in Canada*) I wanted to evaluate/review & push it to its limit in cold harsh winter, then promote it & become a dealer if as good as seems from reviews I watched . I already have upgrades/improvement designed for it for flaws already known(And Might Have try upgrade Batt+controller) I also asked them for accessories, I needed at least FrontFender & Large Frame Basket. ...They wouldnt even Consider Offerring Accessories in Canada, for this bike nor others ''dont plan to, at all, even if sales boom'' they clearly dont give a shit about Canadians and not willing to do anything to make sales in Canada. They push & promote the option of split payments but It has NEVER WORKED. Did not work with affirm then, does not work with klarna now, never have been visible at checkout, through app dont work either. No effort made to solve the problem even if I mentioned this many times , at this point with a garanteed sale on the line(+promote/dealer partnership), would have been easy by mulitple way to offer me a payments options , I even offered in 3 payments only, first payment 50%. IF YOU BUY AN HIMIWAY BIKE EXPECT ZERO SUPPORT EVER & PROBABLY THE DEATH OF THE COMPANY WITHIN NEXT 2YEARS WITH THIS BAD OF SERVICE AND TENS OF COMPETITORS. * One support agent(4th,Amanda) was really nice and really tried, but whoever above her who makes decisions and handles custom requests are Demonstrably just Greedy Lazy Imbeciles.
Update : they replied to my review and proposed I contact them, I did, adressing to senior team in object and made a reasonable offer to them but got no reply. I Got great service and fast replies from EZbike and recommend dealing with them instead,whether you buy himiway or other brand.
Reply from Himiway2026-02-03
Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment this experience has caused you.
This is not the experience we want any customer—especially someone genuinely interested in our products and potential partnership—to have. Your comments regarding support availability in Canada, accessories, and payment options are taken seriously and will be reviewed internally.
We would really like the opportunity to discuss this matter with you directly and see if there is a way to move forward constructively. Please share your preferred contact details (email or phone) to us, so a senior team member can follow up with you personally.
Thank you again for your honest feedback. We hope to have the chance to reconnect and address your concerns properly.
We bought a Himiway c5, which we found out was a Big mistake.
The Himiway c5 is apparently only built to use on dry surface. When you drive on wet surface you get so much dirty water from the Road/surface on your whole backside (from ass to neck) and your frontside (from hips to chin).
The fenders front and back are so short than they dont help anything. They are for no use.
The wide tires makes its much worth than a normal bike and bings to much water/dirt on you.
When I wrote to Himiway about the problem they just make fun of the problem and the answer were that he could use raincoat !! Who wants to bike around in a raincoat of its not raining, But younhave to do everytime there is just a little rain on the Road.
What an answer from a Company. Apparently they dont Care about the costumers.
Reply from Himiway2026-01-20
Thank you for sharing your feedback. We’re sorry to hear about your experience with the Himiway C5.
Riding on wet roads can result in increased splash, and we understand how uncomfortable that can be. We appreciate your comments regarding the fenders, and your feedback has been shared with our product team.
We also apologize if our previous response felt unhelpful. That was not our intention, and we take customer feedback seriously.
Thank you for bringing this to our attention.
Staffs are so helpful and accommodating. They assisted me in exchanging my order from returning to delivery of my new order. My son love his new ebike. Easy to assemble, awesome to ride.
Reply from Himiway2026-01-19
Thank you so much for your kind words! We’re really glad our team could help make the exchange process smooth for you. It’s wonderful to hear that your son loves his new e-bike—easy to assemble and fun to ride is exactly what we aim for. Enjoy the ride, and thanks again for choosing Himiway! 🚴♂️
My Himiway D5 2.0 e-bike review, my second e-bike from Himiway.
I purchased my Himiway D5 2.0 e-bike online. It was delivered to my house. Assembly was easy and straight forward, just follow the manual. Quality construction is apparent from the start. The D5 rides great, suspension works very well off road, and plenty of power for this 215lb rider. I really liked my first Himiway e-bike! This Himiway D2 is an upgrade!! Lastly, Customer service is excellent!!
Reply from Himiway2026-01-05
Thank you so much for the detailed feedback! We're thrilled to hear you’re enjoying the D5 2.0. It’s great to know the performance, suspension, and power met your expectations—and we truly appreciate your kind words about our customer service! 🙌
I was inquiring about the large rear baskets they sell for ebikes. I emailed the manufacturer to get the mounting bolt dimensions. They responded quickly with each email so I purchased a rear basket for my ebike.
Reply from Himiway2026-01-05
Thanks for sharing your experience! We're glad our team could provide the information you needed and help you find the right rear basket. Enjoy your ride! 🚲
Freya in customer service was excellent!
I requested an invoice from 2021 on a Sunday and Monday morning the request was received with my invoice attached. You can’t ask for much more than that from a customers perspective. Thank you Freya!
Reply from Himiway2025-12-24
Thank you for your kind words! We’re happy to hear Freya was able to assist you quickly and efficiently. Your support truly means a lot to us.
I ordered incompatible parts with the bike,I purchased. Freya with customer support diligently and repeatedly reached out to me until I saw the emails so she could assist me with changing/correcting, the discrepancy I appreciated her due diligence. I'f I had a complaint it would be with the shipping I was under the impression My bike purchase would be shipped within a few days. By contacting customer support Freya explained that were in the process of restocking inventory and it would be within a month when my bike would be shipped.It would be helpful when going about trying to track the progress and location, of shipped items if the website would explain that inventory is depleted, and the time frame given on the site, of 2 business days to ship, can not be met and then give a estimated date for shipment of said items. I was under the impression when I purchased the bike I would receive it in a week or maybe a few days more. Beyond that so far things seem to be progressing. As long as my purchase is shipped and received I will be overall happy with the experience. Time will tell, and I will write a final review of my overall feelings with himiway ebikes. Freya is an important intermediate between Himiway and it's customers if not for her, I don't think I would be as patient or happy with my experience thus far , she is a positive force for Himiway ebikes
Reply from Himiway2025-12-24
Thank you for your detailed feedback and patience. We’re glad Freya could assist you and keep things on track. We also appreciate your suggestions regarding clearer inventory and shipping timelines—your feedback has been shared with our team. We look forward to completing your order and appreciate your continued trust in Himiway.
I would like to thank everyone that assisted me with my purchase of the A7 Pro. Your communication and response have been second to none and has allowed us to enjoy what I feel is the most versatile E Bike on the market today. I know everyone's needs and wants are different with E Bikes, but this bike DOES IT ALL! Anyone that is looking for a mid-drive, torque sensing, step through, dual suspension (that is AIR RIDE fantastic), THIS IS THE BIKE!! I can't say enough! That all of you again for the support before, during, and after my purchase! WOW!!
Peter
Reply from Himiway2025-11-27
Thank you so much, Peter! We truly appreciate your kind words and detailed feedback. We're thrilled to hear that the A7 Pro has exceeded your expectations and that you’re enjoying its versatility and performance.
It’s our pleasure to support you before, during, and after your purchase — your satisfaction means everything to us. Thank you again for choosing Himiway and for sharing your amazing experience! Enjoy every ride! 🚴✨
Correct information from people like Freya make it easy to come back and purchase again and again from Himiway.
Reply from Himiway2025-11-17
Thank you so much for your kind words! We're thrilled to hear that Freya was able to provide you with the correct information and support. Your trust means a lot to us, and we’re glad to have you as a returning customer. Looking forward to serving you again!
I was unable to get information to Freya on my issue quickly due to a busy schedule. Freya kept checking in to make sure she could help. Very good customer service.
Reply from Himiway2025-10-28
Thank you for your lovely feedback! We’re so happy to know that Freya’s follow-up and support made a positive impression. Your satisfaction means a lot to us!
I had some complaints about the customer service at first. They were patient and understanding the whole time. In the end, I got more than I expected. Freya did a great job with communication, thank you. Now I can say that Himiway has a great product and the after purchase support is five star to be sure.
Reply from Himiway2025-10-20
Thank you so much for sharing your experience! We’re glad to hear that Freya was able to assist you and that everything worked out even better than expected. Your kind words mean a lot to our team, and we truly appreciate your support. Enjoy your Himiway ride, and we’re always here if you need any help in the future! 🚴♂️✨
Sent a ticket into support as I received a bike from Himiway. There was a little damage to the box, upon opening and assembly, I found the front disc for brake to be bent. Support reviewed the ticket and promptly ordered a replacement part for me.
Reply from Himiway2025-10-21
Thank you for sharing your experience! We’re glad to hear that our support team was able to quickly assist and arrange a replacement for the bent brake disc. We truly appreciate your patience and understanding. Enjoy your rides with Himiway!
This review is about communication only.
After an initial email from Himiway confirming a color choice and mentioning they would arrange a C5 shipment from their German warehouse, I sent 3 polite follow-up emails to clarify whether anything would actually proceed and what the next steps were. I received no response.
Delays or changes can happen, but basic communication matters. Stating a bike would be “on its way soon” and then going silent feels unprofessional and doesn’t inspire confidence.
Reply from Himiway2025-10-20
We sincerely apologize for the lack of communication and the frustration it caused. This is not the experience we want for our customers. We truly appreciate you taking the time to share your feedback — it helps us improve. Our team will review your case and we want to make things right for you. You can also reach out to us at [[email protected]] so we can assist you directly.
I have two Himiway e-bikes; a D3 Cruiser, and a D5 Zebra. Love the bikes!
Freya has been excellent in her communications and assistance in regard to both ebikes on two separate occasions: lost keys on one, and brake handle bell on the other.
I sincerely appreciate the regular updates on the status of my orders for both bikes. I highly recommend Himiway E bikes to anyone that asks me that my experiences with the brand. I have given those people a high recommendation. Kudos also go out to trust pilot for how they have given me the information I need to know the status of my orders..
Reply from Himiway2025-10-11
Thank you so much for your kind words and continued support! We're thrilled to hear that you love both your D3 Cruiser and D5 Zebra. It’s great to know Freya was able to assist you efficiently and keep you updated throughout the process. Your recommendation truly means a lot to us — we’re grateful to have customers like you in the Himiway family. Enjoy every ride and happy adventures ahead! 🚴♂️✨
Friend recomended the brand. And hence, a Great product with even better customer service! Freya went above and beyond to address all my wants, needs, and concerns! THANK YOU Freya!
Reply from Himiway2025-10-11
We truly appreciate your kind words and recommendation! It’s wonderful to hear that Freya went above and beyond to assist you. Welcome to the Himiway family — enjoy every ride ahead! 🌟
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