Misleading updates and unreasonable extra charges
Ordered on Nov 29 and the item never shipped. I was told for weeks that it was on backorder, then suddenly told it had been delivered, which was not true. After multiple conflicting emails and no tracking ever provided, they tried to charge an additional $239 for shipping nearly a month later. When I refused, they canceled the order. Extremely poor communication, misleading updates, and a complete waste of time. Would not order from here again.