I ordered the wrong size shoes for my…
I ordered the wrong size shoes for my husband for Christmas, not once, but twice! FWRD’s customer service responded quickly to me in both instances, offered to let me return one item at no cost to me, and cancelled the other item before I was even charged. The shoes we received, although the wrong size, were exactly as pictured. Based on this, and the excellent customer service I received, would highly recommend this company!