Avoid Batik Air at all cost.
My experience with Batik Air has been one of the worst I’ve ever had with any airline. After Batik Air cancelled our flight without offering any meaningful assistance, we were forced to book a new ticket with another airline and ended up sitting at the airport for 12 hours waiting for the replacement flight. During this entire time, Batik Air provided no support whatsoever, no guidance, no alternative arrangements, and no compensation. What made an already stressful situation even worse was their complete lack of communication. I sent upwards of six separate emails before finally receiving a reply. And when they did respond, their message was dismissive, quoting “policy” and refusing to cover any of the additional costs caused by their own cancellation. To make matters even more frustrating, their email stated that they had provided us with food vouchers during the disruption. This is absolutely untrue. We did not receive a single voucher or any form of assistance while waiting for 12 hours in the airport. This experience shows a shocking lack of customer care, accountability, and honesty. Most airlines offer at least some level of support when they disrupt passengers’ travel. Batik Air offered nothing but delays, silence, and incorrect information. I will never fly with Batik Air again, and I strongly advise other travellers to avoid them. If something goes wrong, you will be left completely on your own.