All I had to do was load documents and now 3 weeks later
I am on Medicare and all I needed to do was upload the 5 documents (Medicare, Supplement, Rx) for me and my wife. The system only allowed me to load 1 document, and I was told different things by numerous different people + the Ai chatbot regarding the issue. It turns out that once you load a document it has to be approved first before any more can be loaded (which 1 person did tell me), which makes no sense and isn't mentioned anywhere. I wasted over 3 hours talking to the chatbot, talking to human chat agents, waiting on hold, talking to humans, etc. And I had to reload some documents - and now waiting a week to try to see if I am good to receive reimbursement (the docs all say pending). Overall a confusing and frustrating experience. Not great way to start a relationship with me or my company.