Customer service is really good, just as their bags.
I have multiple Peak Design products, one of which is a 9-year-old Everyday Backpack, that I carry almost every day. The fabric on the back did not hold up in daily use, and I inquired about how this could best be solved. Then I was amazed by the customer service. I know they have a lifetime warranty, but they really exceeded my expectations. My bag was replaced at no cost with a brand-new V2 Everyday Backpack. I'm super happy with the service, and this is a reason for me to pay a premium for their products in the future. I'm proudly carrying my replacement Everyday Backpack, every day!