Absolutely appalling incompetence from…
Absolutely appalling incompetence from the staff at Bretton Pets at Home – Groom Room today (23rd December 2025). Our dog was subjected to extremely rough and unacceptable treatment — nothing any animal should ever have to endure. We booked him in for what was supposed to be a professional groom, but it was obvious the staff were more concerned with rushing the job than showing even the most basic level of care. Our dog is exceptionally calm and placid, yet he was treated in a way that left him clearly traumatised. He was muzzled unnecessarily, had a lead tightened around his neck to the point it looked close to strangulation — despite us providing a harness — and was clearly mishandled in a way that has left him frightened and distressed. Whatever happened behind closed doors was completely unacceptable. This experience has been so upsetting that we will never use the Groom Room or Pets at Home again. We will also be strongly advising friends and family to avoid these companies entirely when it comes to the care of their pets. No animal should ever be treated this way.