Over $32,000 Frozen & Top Seller Account Suspended Over a Minor Category Error!
UPDATE: PARTIAL RESOLUTION - ACCOUNT RESTORED BUT $13,620 FROZEN FOR 6 MONTHS My selling permissions have finally been restored after I agreed to move my listings to the "Top Up" category as instructed. However, the situation is far from resolved. As a penalty for this simple category mistake, G2G support informed me that they are holding $13,620.345 of my legitimate funds in reserve for a minimum of 6 months. Freezing such a massive amount of money for half a year over a minor listing error is an excessively harsh and devastating policy for any seller. To make matters worse, when I attempted to list my services in the "Top Up" category exactly as they demanded, the brand "Google AI" or "Gemini" does not even exist in their system dropdown menu. This proves how confusing and incomplete their category system is in the first place. While I am glad to have my store back, holding over $13,000 hostage for 6 months due to a systemic flaw on their end is unacceptable. I am leaving this review to warn other sellers about these extreme penalties. ----------------------------------------------------- Over $32,000 Frozen & Top Seller Account Suspended Over a Minor Category Error! I am writing this review out of pure frustration with G2G's draconian seller policies and unresponsive customer support. My username is nipakunn. I am a Level 112 seller with over 1,600 lifetime orders and a near-perfect 99.94% successful delivery rate. I have consistently provided excellent service to buyers and generated significant revenue for this platform. Suddenly, without any prior warning, G2G disabled my withdrawal capability, deleted all my active offers, and completely suspended my selling privileges. They are currently holding over $32,000 of my legitimate funds (both available and floating balances) hostage. The reason? I finally received a message stating I violated the rules by delivering a Google AI (Gemini) family invitation link in the "Account" category, which they strictly classify as a "Direct Top Up". While I understand the importance of correct categorization, the punishment is entirely disproportionate to the "crime." Instead of simply issuing a warning, asking me to move the listing to the correct category, or just cancelling that single order, G2G decided to nuke my entire business and freeze $32,000! This was an honest listing mistake, not fraud or a scam. Customer support is incredibly slow and has not responded to my urgent tickets. Treating your most reliable sellers this way—shutting down their livelihood over a minor formatting technicality without any chance to fix it—is completely unacceptable. I demand that G2G management or a Senior Support Agent look into the account "nipakunn" immediately. I am more than happy to adjust my listings to comply with your category rules, but freezing over $32,000 and ignoring my tickets is a terrible business practice. Please restore my account and resolve this immediately!