ServiceTitan Experience - the CSM matters
The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos! I have been a user/manager of Service Titan for almost 10 years, have converted, added Tenants, worked with all support areas (Finance, Pros, Pricebook) of ST. Matt is the one person I can rely on to keep it moving when we run into obstacles. Service Titan is reliable, constantly being updated and/or upgraded and very little to no down time. Reporting could be improved, the M&A support team needs much improvement. The one item that needs to be looked into is the "updates"; there needs to be more testing as there has not been but one or two updates over the years that hasn't caused critical issues/problems and have take more time to correct then expected. However, I have experience in many of ST's competitors and ST is the best by far! The experience date allowed to pick one, this is my overall experience since Matt has been our CSM