ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.
Written by the business, not verified by us.ServiceTitan (servicetitan.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being exceptionally responsive, knowledgeable, and genuinely helpful during daily interactions. Many consumers appreciate how streamlined and efficient the platform is for managing everyday business operations smoothly and keeping everything organized. Some reviewers were not happy with the complex setup process and the difficulties encountered during the onboarding phase. Additionally, a few people mentioned concerns regarding high software pricing and unmet expectations stemming from the initial sales process. People also noted that reaching management or getting timely assistance when issues arose could sometimes be quite challenging.
Auto-generated from all reviews of this business. For reference only.ServiceTitan has been a real lifesaver in costing. The transparency that ServiceTitan offers on jobs is amazing. The dashboards and reporting are perfect for anyone who wants to know exactly where all their jobs and projects are. 10/10 recommend!
Great product and on the cutting edge of tech. worked in the system for around 5 years from implementation to daily monitoring. recommend to anyone needing a SAAS.
darya has been extremely helpful and efficient with all requests and updates.
Thank you for your feedback, Cynthia! We'll make sure to pass this along to Darya. Thanks for choosing ServiceTitan!
We've been using ServiceTitan for about a year now for our business, and it's been a great experience. Our success manager, Joseph, has been fantastic, professional, responsive, and genuinely invested in helping us get the most out of the platform. The team's support has made both onboarding and ongoing use smooth and hassle-free. Highly recommend as the best service management platform.
Thank you for your feedback! It's great to hear that ServiceTitan has been a great experience for your business. We'll make sure to pass along the kind words to your Joseph. Thanks for choosing ServiceTitan!
Extremely frustrating experience with ServiceTitan today. I am completely locked out of my account because ServiceTitan is requiring a verification code that is supposedly being sent to my email, but the code never arrives. I have checked my inbox, spam, and junk folders, and nothing is being delivered. The worst part is that I have urgent work that needs to be completed, and I cannot access my account because of this verification issue. For a system that businesses rely on to run their daily operations, this is simply unacceptable. I contacted support because I need immediate assistance, but the fact that a basic account verification system can prevent a paying customer from accessing their business platform is extremely disappointing. ServiceTitan is supposed to help businesses operate more efficiently, not leave them completely locked out when they need the system the most. Very disappointed. ServiceTitan needs to fix this issue and provide a reliable way for customers to regain access when verification codes aren't being delivered.
Hi Paulo, we're sorry to hear about your experience and understand how frustrating this must be. We will make sure this gets to the right team who will reach back to you as soon as possible to help resolve this issue.
The are right there in the trenches with me solving issues. They always right there johnny on the spot to help me work out any issues. The platform was the right answer for our company always.
Thank you for your feedback, Janeth! We'll make sure to pass this along to our support team. Thanks for choosing ServiceTitan!
App constantly crashes. There is no reach out from the company about any issues. After updates, the issues are still occuring. So if you want a company that has 0 accountability, Service Titan is for you. If you want to spend money on an app that crashes within minutes after resetting, Service Titan is for you. If you want a reliable app and a company that is accountable for their products, well don't use Service Titan. It gets exhausting to have to take a picture 3 times before it will take. Always have to rewrite notes. The forms will randomly close, or randomly scroll itself all the way to the bottom of the form. Service Titan has as of the past month and a half done nothing to fix these measures. Once they get your money, they stop caring.
Hi Bill, we're sorry to hear about your experience and understand your frustration. We will make sure this gets to the right team who will investigate the issue and reach back to you as soon as possible.
Worst company ever!!! You can never speak to management to discuss your account. Training is awful! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!!
Hi! We understand your frustration and we're sorry to hear about your experience. We'd love to learn more and make sure this gets to the right team. Please feel free to reach out to us at [email protected] with more details so we can look into this further.
If I treated my customers this way, they would have fired me instantly. Service Titan is very robust but they nickel and dime you for all the add ons. These are all one year contracts set to auto renew. You do not get notice of the renewal. They simply extend the contract date an additional year. When an add on doesn’t work out for your business, you’re locked in to paying the full contract amount. If you sign up for anything with service Titan, add your contract dates to the calendar so you can cancel accordingly. I had a bad experience with the price book. I struggled for 3 years paying into something I didn’t use. (They even pulled the reports showing me it wasn’t used!) ended up paying 4 years for something I never used. Very poor customer experience.
The software is great and my experience with their team members has been great. They’re always very professional.
Thank you for sharing your feedback, Katherine! We're glad to hear you've had a great experience with both the software and our team. Thanks again for choosing ServiceTitan!
With Service Titan we now know our numbers and doubled revenue in 2 years with the same number of technicians.
Thank you for sharing your feedback, Jordan! It's great to hear that ServiceTitan is making such a meaningful impact on your business. Thanks again for choosing ServiceTitan!
Service Titan is a transformational product. Follow their process, guidance and watch your business transform!
Thank you for sharing your feedback, Josh! We love hearing that ServiceTitan is making a real impact on your business. Thanks for choosing ServiceTitan!
I appreciate a constant learning approach. Upgrades of ServiceTitan are very useful. People are friendly, knowledgeable, competent
Thank you for your feedback, Oksana! We're glad to hear our team has been helpful and that the upgrades are making a difference. Thanks for choosing ServiceTitan!
We've been on ServiceTitan since July of 2021 and we absolutely love it! We went from a very basic OLD system, to ServiceTitan and I'll say, it was not without its's challenges. But our business would not have grown like it did without it. From tracking, to automation, to marketing, every aspect of our business flows through Titan. We've been super fortunate to have an AMAZING account manager, Tess, that has been with us almost every step of the way and makes sure we have the info we need to succeed.
Thank you for your feedback, Ashley! It's wonderful to hear how much ServiceTitan has contributed to your business growth over the years. We'll make sure to pass along the kind words to your success manager. Thanks for choosing ServiceTitan!
Caused major damages to my business with phone outages. Over 1 Million in damages. Refused to make it right.
ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then along came their final last chance closer He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything.
Absolutely HATE this program. They sell you on all the great things about it and lock you in on a contract. Their support team is slow as shit. They charge you per tech or depending on your contract I guess. Remove a tech and they do not automatically adjust your next payment. Make you go thru all kinds of hoops to get anything done. They want access to the banks, merchant services and financing. Waaay to much in your business. Dont need it to scale. I grew to 8m with service fusion, at a fraction of the cost
Hi David, we're sorry to hear about your experience and understand your frustration. Thank you for taking the time to share your feedback. We're forwarding your review to the appropriate team so they can review your concerns and reach out to you directly. We appreciate your patience.
We no longer can afford to pay the astronomical cost of SERVICETITAN for our small business, we have wrote numerous emails and with no response to our request to cancel services. I am fed up with this and demand an answer.
Hi! We're sorry to hear about your experience and understand your frustration. We will make sure this gets to the right team who will reach back to you as soon as possible.
we currently use a different application and we looked into Service Titan. We were not interested in their offerings. However, THEY WILL NOT STOP CALLING !! It has become HARRASSMENT! I regret the day I ever gave this company ANY information!
Thank you for sharing your feedback. We understand your frustration and want to make sure this gets to the right team. Please reach out to us at [email protected] with more details and we will look into this immediately.
I wish I had seen more feedback from small businesses before choosing this software. Although we were assured it was a good fit for companies of any size, our experience was the opposite. The platform requires constant monitoring—dispatching, time tracking, document creation, and more all demand dedicated office staff. For a small business, that simply isn’t feasible. They also advertise an “all‑in‑one system,” yet the phone functionality requires a separate third‑party service to work at all. I didn’t learn this until onboarding, and I was told it would cost $15–20 per month. In reality, it was $80–100 per month on top of their already high fees (and that was only for 2 employees to have phone service). The setup was cumbersome, and we lost functionality we previously relied on. We completed onboarding and used the system for one month. During that time, we lost numerous sales because we didn’t have the staff required to keep up with the processes. Our employees struggled with the time‑tracking features and the mobile app. I raised concerns repeatedly, but the responses we received either minimized the issues or offered solutions that didn’t resolve them. After a month of ongoing problems, we returned to our previous software. We had hoped ServiceTitan would reduce manual work, but instead it created new manual processes and would have required us to hire additional staff. While it may be a strong platform for larger companies, it is not designed for small businesses despite how it was marketed. We are now being charged $37,000 after having to leave the system simply to keep our business running. Based on our experience, small businesses should proceed with extreme caution. The promises made during the sales process did not match the reality we encountered.
Hi Brian, thank you for taking the time to share your experience. We're sorry to hear it didn't meet your expectations. We take your feedback about onboarding, the mobile app, and support responsiveness seriously and are continuously working to improve. We appreciate you sharing this with us.
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