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Electronics & Technology

ServiceTitan

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101 reviews

4.0101 reviews
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About ServiceTitan

Data updated
Website
servicetitan.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
75 reviews
Replies to negative
56% (14/25)
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About this business

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

Written by the business, not verified by us.

Is ServiceTitan legit?

ServiceTitan (servicetitan.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being exceptionally responsive, knowledgeable, and genuinely helpful during daily interactions. Many consumers appreciate how streamlined and efficient the platform is for managing everyday business operations smoothly and keeping everything organized. Some reviewers were not happy with the complex setup process and the difficulties encountered during the onboarding phase. Additionally, a few people mentioned concerns regarding high software pricing and unmet expectations stemming from the initial sales process. People also noted that reaching management or getting timely assistance when issues arose could sometimes be quite challenging.

Auto-generated from all reviews of this business. For reference only.

What people say

They should be ashamed of themselves.

They should be ashamed of themselves. They withdrew money out of our account for two months for a service they didn't activate. I'm still trying to have the issue resolved. In addition, the onboarding is not company specific or personalized. Be prepared to hear 'check the training database'. Once the sale was made, we never heard from our salesmen again asking how the process was going. Please do your research before purchasing this product. There are better options out there. Companies like this are the ones that deserve to fail.

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