ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.
Written by the business, not verified by us.ServiceTitan (servicetitan.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being exceptionally responsive, knowledgeable, and genuinely helpful during daily interactions. Many consumers appreciate how streamlined and efficient the platform is for managing everyday business operations smoothly and keeping everything organized. Some reviewers were not happy with the complex setup process and the difficulties encountered during the onboarding phase. Additionally, a few people mentioned concerns regarding high software pricing and unmet expectations stemming from the initial sales process. People also noted that reaching management or getting timely assistance when issues arose could sometimes be quite challenging.
Auto-generated from all reviews of this business. For reference only.ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamless. It keeps everything organized and saves us so much time. The reporting tools are fantastic, and customer support has been top-notch. I highly recommend it to any service business looking to streamline operations.
Stormie Schaible was the best and her supervisor was great. She made it feel easy, love service titan and the whole on boarding team.
ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the United States. They Don’t Understand our Needs or Our Culture. It’s like talking to a robot. ServiceTitan if you are Charging American Dollars for your Services you Should Provide American Support = Support Personnel Located Inside The United States.
Titan is hands down the best software we’ve ever used. It’s incredibly user-friendly, and the team is constantly making meaningful improvements—not just to their Pro products, but to the CORE platform as well. We’re genuinely happy to work with them and consider Titan one of our most valuable and beneficial partners
Very happy with Adam Hennager. Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate. Apart from Adam, it does feel like the personal touch is not there as much as it used to. Maybe ST grew too much, but i would like more chances to learn, grow and become more involved in special projects and groups.
Mary is super helpful and knowledgeable. Also, she responded very quickly with a great solution! You should be proud to have her as representative of your company!
Thank you so much for sharing your experience, Daphne! We're glad to hear you're finding value in the relationship with your CSM, Mary.
Do not sign up. Despite what they say it does not work well... heck they spent about 6 months simply trying to set up my account and couldnt. Now they dont want to give me a refund. Dont make the same mistake I did.
My CRM at Service Titan (Gohar) has been very helpful and has been helping us greatly with educating us through the workflows and set up.
We're so glad to hear you've had a great experience with Gohar. Thanks for sharing, Kevin!
Glad Service Titan is available for Australians.
We are too! Thank you for sharing, Gavin.
We're thrilled to hear it!
The beginning of our experience was very rocky as we were in the process of juggling a multitude of different systems. Our initial CSM Jennifer Lam, only met with us twice, did not have much information towards assisting us with what we were undertaking. As well as did not cover any of the required material for our CSM to cover and we realized this once we were given our star of a CSM Adam Hennegar. He has came in and shaken things up for the better and been relentless until results are shown. He is informative and very helpful for everything we have needed thus far. If you see Adam Hennegar as your CSM just know your in good hands!
We're so glad to hear you've had a great experience with Adam! Thank you for sharing, Alexander.
We can’t say enough GREAT things about ServiceTitan and their incredible onboarding and pro services team! 🙌 From day one, this experience has been nothing short of exceptional. A huge shoutout to Katherine Castillo, Timmy Sjobeck, and Joel Pachefsky — your knowledge, patience, and genuine enthusiasm for what you do is unmatched. You didn’t just walk us through a platform; you empowered us to level up our entire operation. ⚡️💻 ServiceTitan has built something so much more than software — they’ve built a culture that radiates positivity, energy, and a true passion for helping businesses thrive. Every interaction felt personalized, every call was full of solutions, and every step of the process confirmed that we made the right choice. If you’re looking for a company that truly cares, delivers top-tier tools, and backs it up with an all-star team — look no further. ServiceTitan is the gold standard. ⭐️⭐️⭐️⭐️⭐️
Wow! Thank you so much for such a wonderful review, Celena. This is exactly what we love to hear and we're so thrilled to hear you've had such a great experience with our team members. Thanks for taking the time to share and allowing us to be your software partner.
Laura is a great CSM. Very responsive and helpful.
Thank you so much for sharing your experience with your CSM!
Any time that we have any problems or questions, our Success Manager, Alex Johnson is always there to help and resolve the issue as quickly as possible. We could not as for a better representative than Alex. He is definitely a SuperStar!!
This is exactly what we love to hear! Thanks so much for sharing, Kellie.
ServiceTitan has truly been a game-changer for our business. From day one, the onboarding process was thorough and tailored to our company’s needs, setting us up for long-term success. The training team made sure we felt confident navigating the system, and the support staff has been incredibly responsive and helpful anytime we’ve had questions. The software itself is top-of-the-line—intuitive, feature-rich, and clearly built with both the technician and the customer in mind. From streamlined dispatching and scheduling to robust reporting and customer communication tools, ServiceTitan provides a seamless experience that elevates our service delivery and internal operations. The customer-facing features like real-time technician tracking, automated updates, and easy online payment options have significantly improved our clients’ satisfaction. What’s most impressive is that ServiceTitan continues to evolve, constantly rolling out new features and improvements that align with the real-world needs of home service companies. It’s not just software—it’s a true partner in growth, and we’re confident it will continue to support our company’s success for many years to come.
Wow! Thank you for such an incredible review. We're grateful to be your software partner and watch your business continue to thrive!
As the owner of Coldstream Plumbing & Heating Ltd., I signed up with ServiceTitan expecting professional support and a platform tailored for trades. What I received was broken onboarding, support delays, platform limitations, and a completely unprofessional experience. After raising multiple concerns and receiving no resolution, we canceled — only to be hit months later with nearly $20,000 in unjust charges and sent to collections without warning. We’ve since filed complaints with the BBB and Consumer Protection Ontario and gone public to warn other companies. Avoid ServiceTitan at all costs unless you want broken promises and a legal fight for cancelling a service that failed to deliver.
Cody was helpful in getting our PMA issue worked out.
Thank you for sharing your experience, Aaron!
Anna has been assigned to our account and has done a terrific job in explain what I have available to me and how to implement the system. She has answered a lot of question that come up between our meetings and this has allowed us to develop the company. Anna does a great job scheduling our meetings and keep us moving forward with the system. She is very knowledgeable and if we ask a question about something she is not familiar with she gets us an answer quickly. She has been a boost to our development. Our company has grown over the past 12 month and some of the growth is due to our relationship with Service Titan.
This is exactly what we love to hear, Lee! Thank you so much for taking the time to share your experience.
Syuzanna Markosyan is an amazing to work with. We were struggling somewhat when Syuzanna was assigned to us. She has held our hand and walked through every single process with us until we were comfortable within a process in Service Titan. She knows her way around Service Titan, that's for sure!
We're thrilled to hear Syuzanna has been a great CSM for you and your business.
Working with Emilya Nazinyan at ServiceTitan has been an absolute pleasure! From our very first interaction, she demonstrated exceptional professionalism, deep product knowledge, and a genuine desire to help. Emilya went above and beyond to ensure all of our questions were answered and our needs were met, making the entire experience seamless and efficient. Her responsiveness and attention to detail made us feel truly supported every step of the way. It's rare to come across someone so committed to customer success — Emilya is a standout representative and a true asset to the ServiceTitan team. Highly recommend working with her if you get the chance!
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