ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.
Written by the business, not verified by us.ServiceTitan (servicetitan.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being exceptionally responsive, knowledgeable, and genuinely helpful during daily interactions. Many consumers appreciate how streamlined and efficient the platform is for managing everyday business operations smoothly and keeping everything organized. Some reviewers were not happy with the complex setup process and the difficulties encountered during the onboarding phase. Additionally, a few people mentioned concerns regarding high software pricing and unmet expectations stemming from the initial sales process. People also noted that reaching management or getting timely assistance when issues arose could sometimes be quite challenging.
Auto-generated from all reviews of this business. For reference only.Kevin is very knowledgeable, he listens really well, and he follow's up!!
Thank you for taking the time to share your experience with Kevin! We're glad to hear he's a knowledgeable resource for you and your team.
Hosmin and the ServiceTitan team are always very helpful and offer great support.
Thanks for the 5 stars, Andy! Glad you're having a great experience with Hosmin.
John Mason is very prompt in responding to our needs (including his days off). We truly appreciate and value his knowledge and assistance.
Thanks for sharing your experience with John! We're glad he's been a great resource and we're thrilled to be your software partner, Julie.
Working with our CSM Rachel and all the Pro Product specialists have been very good. Very knowledgeable staff.
This is exactly what we love to hear, Tim! Thanks for sharing your experience with the CSM and Pro teams.
The system has been extremely helpful for our business, especially since we work in the plumbing industry. In addition, the team behind this tool is outstanding—friendly, professional, and always willing to support us with any inquiries. We truly appreciate their responsiveness and dedication.
Thank you so much for the wonderful review, Gaby! We're thrilled to be your software partner and cannot wait to celebrate your continued success.
Service Titan is beneficial to our service department and helps us keep all of our jobs aligned. Kima Galstyan, as always is quick to help when we are in bind.
Thanks for the 5 stars, Tracey! We're so glad to hear Kima has been a valuable resource to you and your team.
Susanna Grigoryan is very understanding with our many questions and has great follow-up.
Thanks for the wonderful review, Cathy! We're thrilled to hear Susanna has been a great resource to you and your business.
We started with ST in 2017 and have grown from 5 to 20 plus team members in a rural area < 25k population. It has certainly been challenging to learn and implement, but worth the effort and the journey! We now serve two rural areas, and a third larger metro area we are growing in. Definetly a marathon, not the proverbial sprint... and it is a team effort- both yours and ST. I'd do it again in a heartbeat!
Wow, congratulations on your impressive growth, Casey! This is exactly the story we love to hear. We cannot wait to see all your continued success.
We've been using Service Titan since 2021 and absolutely love it! We've always received excellent support and communication. It is not the cheapest option on the market, but it's definitely worth the price, our business would not be where it is without the help of Service Titan. Our success manager Tess is amazing... always helps with questions and issues and makes sure we're always up to date!
Thank you so much for sharing your experience with ServiceTitan. We're thrilled to have been your software partner for the past 5 years, and cannot wait for many more years to come!
Overall it was a terrible experience. Over promises and under delivering. The software is clunky at best the price is outrageous and the customer service gave up. Definitely an old overpriced software.
We're sorry to hear this has been your experience, Jeremy. We've shared this with your success manager and he will reach out.
Service Titan is a great platform, I've been using it for over 5 years in our business. The tech support is a step above anything I've experienced. You can count on them and it's greatly appreciated!
Thank you so much for being our partner for 5 years, Kathy! We're thrilled to hear your experience with our support team. We're always looking to improve the support experience and this lets us know we're on the right track.
ServiceTitan has proven to be the leading software platform for the trades, especially for large companies like ours with many locations across multiple states. In recent years, the platform has gained a massive following and rapidly growing user base, with many of our peers, friends, and competitors already using it or actively planning to make the switch. We have been on ServiceTitan for quite some time, and it is impressive to watch how quickly the platform continues to evolve and introduce new features that meet the changing needs of the industry. Their Customer Success Managers are essential in ensuring workflows and business needs are fully supported. A special shoutout to our CSM, Katie, who consistently provides outstanding support.
This is exactly the type of review we love to receive, Tyler! Thank you for sharing your experience and we're thrilled to hear your CSM has been a valuable resource to you and your team.
Whatever you do, do not consider Service Titan as a platform. They got money behind them to make false claims, get you to sign a contract and then offer you “work arounds” for any serious problem you’ve brought to them. Their answer to anything is, “Make a post on our group forum, and if it gets enough upvotes by the community, the designers will *consider* implementing a change”. Worst company I’ve ever worked with and I regret ever doing business with them. “Account Success Managers” are unreachable, unprofessional, ignore emails and you’re lucky if you get a response at all. You’re better off throwing your money down a well.
We're sorry to hear this has been your experience, Alexander. We would love to understand how we can improve. If you could email [email protected] we will do whatever we can to assist you. Thank you.
ServiceTitan has been a game-changer for our business. The platform is incredibly powerful and well thought out, from scheduling and dispatch to invoicing, reporting, and customer communication. Everything is streamlined in one place, which has saved us time, reduced errors, and improved our overall efficiency. The reporting and analytics alone are worth it—they give real visibility into performance and help us make smarter decisions. On top of that, their onboarding resources are excellent. ServiceTitan continues to evolve and add features that actually matter. Highly recommend it to any service-based business looking to scale and operate more professionally.
Thanks so much for the wonderful review, Brandon! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.
The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos! I have been a user/manager of Service Titan for almost 10 years, have converted, added Tenants, worked with all support areas (Finance, Pros, Pricebook) of ST. Matt is the one person I can rely on to keep it moving when we run into obstacles. Service Titan is reliable, constantly being updated and/or upgraded and very little to no down time. Reporting could be improved, the M&A support team needs much improvement. The one item that needs to be looked into is the "updates"; there needs to be more testing as there has not been but one or two updates over the years that hasn't caused critical issues/problems and have take more time to correct then expected. However, I have experience in many of ST's competitors and ST is the best by far! The experience date allowed to pick one, this is my overall experience since Matt has been our CSM
Thank you so much for sharing your experience, Jamie! We're glad to hear Matthew has been a resource to you and your team. We appreciate your feedback on our product and will be sure to share it with our team. We also recommend you share directly in our ideas portal, as well :)
Service Titan was a complete disappointment from the time it took us to get onboarded to the lack of true customization, to the fees incurred on invoiced jobs. We found a MUCH better partner in Eano with a much nimbler and a more responsive executive and development team. When we decided to move from Service Titan to Eano, we had questions regarding some bank charges that have gone unanswered for almost a month. Enough said. James Bruno, CEO
I really appreciate how professional and supportive the ServiceTitan customer success managers are. They’re always polite, helpful, and easy to talk to. The same goes for the product pro specialists and the support team. You always expect good service when working with a company, but it’s genuinely nice to see that this level of care is consistent across the entire team.
We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thank you for sharing, Rene!
Syuzanna Markosyan is amazing! The product is amazing and I can tell ST invest alot into customer service, AI and improvements. I wish I switched CRM's sooner.
We're so glad to hear this, Billy. Thank you for taking the time to share your experience and we are all here to support you and your team however we can!
Ethan is hands down the best Customer Success Manager we’ve ever worked with — from any company! He’s incredibly knowledgeable, responsive, and genuinely cares about helping us at SWT succeed. We always feel supported and confident knowing Ethan’s in our corner. Couldn’t ask for a better CSM!
We're big fans of Ethan here, too! Thanks so much for sharing your experience, Deb.
Andre at ServiceTitan is absolutely amazing! He’s always so helpful, patient, and genuinely a pleasure to work with. No matter what I reach out about, he takes the time to really listen, explain things clearly, and make sure everything gets taken care of the right way. You can tell he truly cares about helping people and wants to make sure the experience is a good one every time. I always appreciate his positive attitude and how easy he makes it to get things done — even when something’s complicated, he makes it feel simple. It’s refreshing to work with someone so dependable and kind. Andre is a perfect example of what great customer service looks like!
Wow, this is wonderful to hear. Thank you so much for sharing your experience with your CSM! We appreciate you taking the time to share this, Teresa.
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