ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.
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Is ServiceTitan legit?
ServiceTitan (servicetitan.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-04.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being exceptionally responsive, knowledgeable, and genuinely helpful during daily interactions. Many consumers appreciate how streamlined and efficient the platform is for managing everyday business operations smoothly and keeping everything organized.
Some reviewers were not happy with the complex setup process and the difficulties encountered during the onboarding phase. Additionally, a few people mentioned concerns regarding high software pricing and unmet expectations stemming from the initial sales process. People also noted that reaching management or getting timely assistance when issues arose could sometimes be quite challenging.
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ServiceTitan is truly an amazing system overall. I’ve been working inside the platform for four years now, and I love how much it grows and evolves every single day. I have learned an immense amount about managing our operations through this system, and honestly, I still learn something new daily because the training resources are always right at my fingertips.
If I have one critique, it's that putting all your business eggs in one basket is a vulnerability—when the system goes down, the whole company grinds to a halt. But even with that risk, the platform is incredible. It keeps us sharp, efficient, and constantly improving, and I can't wait to see what else I get to learn in the future!
Reply from ServiceTitan2026-06-24
Thank you, Whitney! Four years in and still learning something new every day — that's exactly the kind of engagement we love to hear about. We're glad the platform and training resources have been such a valuable part of how you manage your operations.
Your point about system reliability is a fair one, and it's something we take seriously. We know how much our customers depend on ServiceTitan to keep their businesses running, and minimizing downtime is a constant priority for us. We're grateful for your trust and look forward to continuing to grow alongside you!
I have used service titan for about 5 years. It is pretty much a full time job to work around glitches and crashes. I would switch to another CRM but it takes a lot of work and time to do that. The potential of the software seems great but the problem is that with every update there seems to be more problems and glitches. After 5 years of use it hasn't gotten any better. My entire staff hates it.
Reply from ServiceTitan2026-06-24
Hi Trevor, thank you for taking the time to share your feedback. We're sorry to hear about your experience and feedback like yours is important in helping us prioritize the right improvements.
Its bad. The mobile app which is literally the most important part for a field app, is atrocious. They take forever to respond about anything especially your money. Its just bad not worth it at all. Don't use. Im 35 years old I know how to use software. It's not my incompetence its their poor business that makes this worth less than 1 star. Just use something cheap or nothing at all, you'll be okay. Using and paying astronomical prices for some marketing software wont make your rich. Hard work and wisdom will. Also you can make all your own software now with any AI agent for a few bucks just fyi.
Reply from ServiceTitan2026-06-24
Hi Hannah, thank you for the honest feedback. We're sorry to hear the mobile app experience and support response times have been frustrating and these are areas we take seriously and are continuously working to improve. We understand how critical both are for field operations, and your feedback is noted.
Having used other software programs in the past I can say that Service Titan is definitely leading the pack for contractors. We currently have a great CSM which is more important than the software itself.
Reply from ServiceTitan2026-06-24
Thank you, Jeff! We couldn't agree more and the people behind the platform truly make all the difference. We're glad to hear your CSM has been such a strong partner for your team. We'll make sure they hear about this!
Avoid this company if you are small or medium Size operation
Avoid this company if you are a small or medium sized operation. Its not for your best interest.
Misrepresented product, incomplete onboarding, collections threats — not for small businesses
Writing negative reviews is not something I do ever. But I have to out of responsibility to other startups or smaller mid sized companies.
I was recommended using service titian from a consultant who was apathetic and not caring about my situation as a startup, solo business owner. Without any demo or sales demonstration from Service Titan.
ServiceTitan sent a contract for my appliance repair startup without disclosing it is designed for large enterprise and commercial businesses. I was not clearly told I was entering a 2-year contract and no product demo was offered.
Their onboarding team never completed setup — the delays were entirely their fault and cost me a technician. I asked to cancel before onboarding was done, having never used the software. They refused and threatened my account with collections. For a service I was not satisfied with and customer support that was disorganized.
I never used the software and they still are attempting to send to collections. Very Poor customer service and support. I was treated like I was an employee and not a customer.
Small business owners and startups: ask explicitly whether this platform is built for your scale before engaging with their sales team. Get everything in writing.
They are ridiculously overpriced and can find other software and customer service that treat you better at a fraction of what they charge.
Would not recommend to anyone.
I rarely leave reviews, but my experience with ServiceTitan has been extremely disappointing.
I purchased Market Pro in January based on what was promised during the sales process, and those expectations have simply not been met. On top of that, getting support has been incredibly difficult—it often takes weeks to get a response, if at all.
I attempted to cancel within the first 90 days, and instead of working toward a resolution, I was told I would be charged a $29,000 cancellation fee. That was shocking and completely unreasonable given the circumstances.
This has been the worst customer service experience I’ve had—especially considering the premium price of their products.
Buyers should proceed with extreme caution when considering Market Pro.
Reply from ServiceTitan2026-06-24
Hi Duane, thank you for taking the time to share your feedback. We're sorry to hear your experience with Marketing Pro hasn't met your expectations.
We'd love the opportunity to connect and better understand your situation. Please reach out to us directly at [email protected] so we can ensure the right team is looking into this for you.
First of all, my CSM Kima Galstyan is fantastic. She is flexible when my schedule needs it, and is very clear in her direction and recommendations to me.
I've know from the beginning that I wanted to get on Service Titan from the very beginning, and it's better than I imagined. From calls coming in, scheduling, dispatching, invoices, projects, price book, and customer facing experience, it's fantastic. The Reporting feature is the lifeblood of my business, and I wouldn't be anywhere else for my CRM.
Reply from ServiceTitan2026-06-24
Thank you, James! We're thrilled to hear that Kima has been such a valuable partner for you and her dedication and clarity truly reflect the standard we hold our team to.
It's also great to know that ServiceTitan has become such a central part of your operations. We're proud to support your business and look forward to continuing that journey together.
Our success manager is always ready to help and responds very quickly. When we had a problem with one of our processes, Arman was ready to walk with us step by step to find and fix the problem.
Reply from ServiceTitan2026-06-24
Thank you, Katelin! We're so glad Arman has been a helpful and responsive partner for your team. We'll make sure he sees this and it's well deserved. We appreciate you choosing ServiceTitan!
LIVE! Nothing is better then accessible service not click this or click that and then a bot that has no knowledge of the client sitting behind the desks. Grateful that REAL HELP is available from courteous, driven, passionate representatives. Who if they do not have the answer will get it! My service manager Darya is top notch.
Reply from ServiceTitan2026-04-20
Thank you so much for sharing your experience with your CSM, Val. We're glad to be your software partner.
Great resources and training available.
ServiceTitan is super customizable. The boarding process is made to help you streamline this to your company and processes.
The system really needs that input at the beginning and the entire Service Titan team is there to help make it happen as smoothly as possible.
Reply from ServiceTitan2026-04-20
Thank you so much for the 5 stars, Shannon! We're glad to hear you've found value in the resources and training available to you and your team. We are always here to help your business succeed. Don't hesitate to reach out if there's anything else we can do to support you.
Ashley coming on as our CSM has been amazing. She is always very upbeat and actually tries to find solutions even if we have to get other team members involved.
Reply from ServiceTitan2026-04-13
We're thrilled to hear your CSM has been a valuable resource to you and your team. Thank you for the 5 stars!
Service Titan is the premier software for HVAC. The complete ease in which the software helps businesses capture and run day to day operations in unparalleled. So user friendly, totally supported in every way by our CSM, the Help Center, and the Pro Team. There is no other option in our industry. Service Titan is the option.
Reply from ServiceTitan2026-04-13
Thank you so much for such a wonderful review, Amanda! We're thrilled to be your software partner and cannot wait to see your continued success.
Strong Platform, But Support, Billing, and Communication Need Immediate Improvement
We’ve invested heavily into ServiceTitan and genuinely want it to work long-term, but there are some consistent issues that need to be addressed.
First, support quality is very inconsistent. There are knowledgeable reps who can solve problems efficiently, but they seem to be the exception rather than the rule. Too often, we’re routed to team members who are unable to provide clear answers or resolution.
Second, internal communication across teams appears to be misaligned. We’ve been told different things by different departments regarding features, capabilities, and timelines. In multiple cases, functionality was described as available, then later clarified as “coming soon,” or only accessible through an upgraded product or long-term commitment. That lack of clarity makes it difficult to plan and operate effectively.
Third, billing accuracy has been a recurring concern. We’ve had to spend additional time reviewing statements and requesting corrections, which shouldn’t be necessary at this level.
To be clear—this is a powerful platform, and that’s the reason we’ve stayed. However, the ongoing issues with support, communication, and billing are creating operational friction that shouldn’t exist for a system of this caliber.
We would strongly encourage ServiceTitan to:
• Improve training and consistency across support teams
• Align internal communication so customers receive accurate, unified answers
• Tighten billing processes to eliminate discrepancies
We are continuing to evaluate whether this platform is the right long-term fit for our business. We hope to see meaningful improvements.
Matt Kang, our CSM, has been super responsive to all our questions/request. Very patient and quickly made himself available. That extend so the other ServiceTitan team members who Matt has been able to to extend our expertise on how to use the ServiceTitan platform
Reply from ServiceTitan2026-04-13
Thanks for the 5 stars, Kyle! We're glad to hear your CSM has been a great support to you and your business.
We transitioned to **ServiceTitan** about six months ago, and while we are still in the early stages of fully utilizing the platform, we can already see its tremendous potential. The system is incredibly robust — so much so that we have only scratched the surface of what it can do.
The learning curve has been steeper than we initially anticipated due to the depth and breadth of its capabilities. At times, that can feel overwhelming and even a bit frustrating. However, we recognize that the complexity reflects the power of the system, and we are confident the investment in learning it thoroughly will be well worth it in the long run.
We have also been fortunate to have excellent support throughout the transition. Our CSM, Laura, has been a tremendous resource, and Krystle has been equally helpful during our Ignite and Ember sessions. Their guidance and responsiveness have made a significant difference in helping our team navigate the platform and continue building confidence in using it.
Overall, we are excited about the long-term value ServiceTitan will bring to our organization and look forward to continuing to expand our use of the system.
Reply from ServiceTitan2026-04-13
Thank you for your thoughtful review. We’re glad you’re already seeing the potential of ServiceTitan and that our team has been able to support you throughout your transition. We appreciate your feedback on the learning curve and are continuing to invest in onboarding and education to help teams ramp faster and get the most out of the platform.
We use ServiceTitan for everything from running service calls for our customers, tracking projects for our install department, to billing jobs out once complete. It's nice having a software that does everything from start to finish. I highly recommend ServiceTitan to anyone looking to streamline their service/ install company.
Reply from ServiceTitan2026-04-13
Thank you for your review. We’re glad ServiceTitan is helping you manage everything from service to install to billing in one place and streamline your operations end to end. We appreciate your recommendation and are proud to support your team, Justin!
My customer service manager Andre T is excellent and super responsive. He always knows the answers to my questions and get back to me very quickly with solutions. On the rare occasion he doesn't immediately know the answer, he finds it quickly and gets back to me with a solution. He has been a pleasure to work with.
Reply from ServiceTitan2026-02-17
Thank you for sharing your experience with Andre! We're thrilled to hear he's been a valuable resource to you and your team.
We’ve been using ServiceTitan for some time and overall it has been a solid platform for managing our operations. It has helped improve our scheduling, job tracking, invoicing, and reporting, making the business more efficient.
There is a learning curve and it takes time to set up and optimise properly, but once in place it becomes a valuable tool. The support and resources have also been helpful.
Overall, it’s been a positive investment for our business and supports our ongoing growth.
Reply from ServiceTitan2026-02-17
Thank you for the review, Jarrett! We're happy to be your software partner. Reviews like this are exactly what we love to hear. We are always here to help make sure you get the most out of ServiceTitan.
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