Never sent boxes for my subscription
I ordered three boxes for my granddaughters birthday. The order was placed in September. By the beginning of January she had still not received anything. I used the chat and was referred on to email response. I was told a replacement box would be sent immediately. Almost three weeks now and still no box. TERRIBLE follow through. TERRIBLE birthday present. Now I will fight through my credit card company to get my money back and send a different brand- probably Bakit. Thank you for noticing that I wanted the boxes to start in February. I checked my account at Kiwico at the end of December and found that it showed a box had been delivered in September. I talked to my daughter and found that to be false. I contacted Kiwico at that time and was told it would be sent out immediately-early January. I checked in late January and my granddaughter had not received the box. I contacted kiwico and asked that the box be delivered by my granddaughters birthday- February 2. That did not occur.