Their solution is so buggy
Their solution is so buggy, and their own support documentation is useless 80% of the time. When you try to get customer service, you're dealing with a hybrid AI and support person that will ask you to do things that are not possible in their interface. You end up spending hours to set up a simple workflow that routes an expense report to one person. Good luck if you're so unfortunate to work with this product when you're asking to get a human help or support call for spending thousands of dollars. You get left hanging to dry.