Think twice before buying a xiaomi product directly from their stores
Bought a dashcam from a sale at a Mi Store in Gurney Plaza in April 2025, it was a display unit apparently, the store staffs tested it by switching it on and it worked (as in it switched on). So I paid for it and left but did not immediately use the dashcam as I was not planning to change the one I am currently using yet. When I did plug the dashcam, in November.. all I saw on the screen of the dashcam was "TF card not detected". So I unplugged the old one and bought a new memory card specifically for dashcams to put it in. Faced the same problem "TF card not detected". Took it to their service centre in Gurney Paragon. The staff help with almost everything from resetting to reformatting the dashcam and was told to bring it back to the Mi Store in Gurney Plaza again to see if they can help so I went back and after some checking, I was told to email their customer support. After many back and forth emails from being told that the warranty was only 1 week from purchase date to being told that it is still under a 1 year warranty, so again I was told to send it to the Service Centre in Gurney Paragon to get a refund/replacement. I went back AGAIN and after some documentation etc, I left. Only to be contacted a few days later informing me that the dashcam is not under warranty and the production date of the product is actually in 2018. I was so pissed srsly.. if a product is already 7 years old, why still sell it? Should have just written it off as scrap. If I knew, I wont even pay MYR$20 for it. Instead I paid MYR$159 for it. The service centre helped by sending the dashcam back to the store itself and AGAIN I was asked to go to the Mi Store to collect my dashcam that was not working and that there was nothing they could do. I argued my point but after that no contact from Mi whatsoever.. my dashcam is still with them. It is disappointing to know that this is the way I am being treated after many years of supporting their products and even actively promoting it. So nah.. never again. If anyone ever asks.. I will not recommend Xiaomi products at all. It cannot be that when the product was tested at the store, it switched on fine and after a few months of NOT BEING used but just kept aside, it magically malfunction and that nothing can be done.