Cancellation attempt resulted in an annual subscription and years of charges without usage
I’m sharing my experience in detail so others can decide for themselves. I used Grammarly on a monthly plan from August to November 2023. After I stopped using the service, I attempted to cancel my subscription in November 2023. After this cancellation attempt, my account was converted to an annual plan. I did not intentionally choose or agree to an annual subscription. From late 2023 onward: • I did not log into my Grammarly account. • I did not use any Grammarly features. • I received no paid service. Despite this, my account was charged for annual subscriptions in December 2023 and December 2024. I only discovered the issue in December 2025 when PayPal notified me of another charge. I immediately blocked the payment on the PayPal side, and PayPal returned the funds. Only after PayPal intervened did Grammarly respond. In their email, they stated that my cancellation in 2023 “was not completed successfully” and that they had “reversed” the latest charge. However, the refund had already been processed through PayPal before their response. I find it deeply concerning that: • a cancellation attempt can result in an annual subscription, • charges can continue for years without any service usage, • and the responsibility is framed as a failed cancellation rather than a system or design issue. All login and usage records are verifiable on their side. I’m posting this so others will be extra careful to confirm cancellations and not assume that an attempt to cancel actually stops billing.